Medical Support Assistant — Patient Services & Admin

Sciolex Corporation; Santa Rosa (CA); On-site; USD 42,000 - 56,000; Full time

Job summary

Sciolex Corporation seeks a Medical Support Assistant to support Veterans Health Administration, handling receptionist duties, appointment coordination, and medical records processing. You will coordinate with external providers, use Microsoft Office, and maintain effective communication with patients and staff while delivering friendly service.

Qualifications include a high school diploma, basic medical terminology, 6 months of customer service, 50 WPM typing, basic computer skills, and strong

Qualifications

• High School Diploma or GED or equivalent.
• Knowledge of basic medical terminology.
• Minimum 6 months of customer service experience.
• Ability to type 50 WPM.
• Possess basic computer skills.
• Oral and written proficiency in English.

Responsibilities

• Screens and receives phone calls in a courteous and timely manner.
• Responds to telephone inquiries regarding delivery of services.
• Perform appointment scheduling, tracking, pre- and post- appointment contacts as required.
• Receive medical records and ensure information is processed into Records Systems.
• Coordinates and authorizes care with external community care providers.
• Access Microsoft Office products (Outlook, Teams, Word, Excel) and electronic systems.
• Process community care consults in electronic systems.
• Effectively communicates with medical providers, staff, patients, and third parties.
• Provide friendly, quality customer service to all patients and staff.
• Front desk administrative duties as needed.

Skills

Typing 50 WPM

Basic medical terminology

Customer service experience

English proficiency

Basic computer skills

Education

High School Diploma or GED

Job description

Sciolex Corporation seeks a Medical Support Assistant to support Veterans Health Administration, handling receptionist duties, appointment coordination, and medical records processing. You will coordinate with external providers, use Microsoft Office, and maintain effective communication with patients and staff while delivering friendly service.

Qualifications include a high school diploma, basic medical terminology, 6 months of customer service, 50 WPM typing, basic computer skills, and strong