Medical Support Assistant

CommonSpirit Health; Omaha (NE); On-site; USD 22,000 - 32,000; Full time

Job summary

CommonSpirit Health's CHI Lakeside ENT Clinic is seeking a Medical Support Assistant (MSA) to be the first point of contact, ensuring smooth patient flow and efficient administrative operations. You will manage scheduling, registration, and confidential record-keeping, handle referrals, billing, and maintain a welcoming, organized environment to support clinicians and patients alike.

Successful candidates will have CNA or EMR training and CPR certification.

Qualifications

• Strong organizational and communication skills are required.
• CNA or EMR training is required upon hire.
• Proficiency in medical administrative procedures and software.

Responsibilities

• Greet and prepare patients, document visit reasons, obtain vital signs, review drug allergies.
• Record medications listed in EMR and complete screening questionnaires.
• Collect and prepare specimens for lab analysis; sterilize instruments.
• Maintain stocked, clean exam rooms; escalate issues promptly.

Skills

Organizational skills

Communication skills

Attention to detail

Medical administrative software

Empathy

Education

Certified Nursing Assistant (CNA) program

Emergency Medical Responder (EMR) training

Tools

EMR software

Job description

Job Summary and Responsibilities

As our Medical Support Assistant (MSA) at our CHI Lakeside ENT Clinic, you will serve as a vital first point of contact, ensuring seamless patient flow and administrative efficiency within our healthcare setting. You will uphold exceptional service standards by managing patient interactions and supporting operational needs.

Every day you will expertly manage patient scheduling, registration, and record-keeping, ensuring accuracy and confidentiality. You will handle communications, coordinate referrals, process billing, and maintain a welcoming and organized environment, directly contributing to a positive patient experience and efficient clinic operations.

To be successful in this role, you will possess strong organizational and communication skills, a keen eye for detail, and proficiency in medical administrative procedures and relevant software. You will demonstrate empathy and professionalism in all patient interactions, contributing actively to a supportive team environment.

• Assists with general patient care following established clinic workflows.
• Greets and prepares patients for the health care provider by completing intake duties such as documenting the patients' reason for visit, obtaining and recording vital signs, reviewing documented drug allergies, asking if patient taking medications listed in EMR, and completing appropriate screening questionnaires.
• Collects and prepares ordered specimens for laboratory analysis.
• Cleans and sterilizes instruments.
• Ensures patient exam rooms are stocked, clean, and orderly.
• Escalates non-routine issues, questions and/or concerns timely and appropriately.

Job Requirements

• Successful completion of approved Certified Nursing Assistant (CNA) program or Emergency Medical Responder (EMR) training program, upon hire
• Basic Life Support - CPR, upon hire

Where You'll Work

From primary to specialty care, as well as walk-in and virtual services, CHI Health Clinic delivers more options and better access so you can spend time on what matters: being healthy. We offer more than 20 specialties and 100 convenient locations; with some clinics offering extended hours.

Pay Range

$16.42 - $23.19 /hour