Patient Experience & Medical Admin Specialist

Commonspirit-Health; Lincoln (NE); On-site; USD 36,000 - 48,000; Full time

Job summary

CHI Health Clinic seeks a Medical Support Assistant (MSA) to be the vital first contact, ensuring smooth patient flow and administrative efficiency within our healthcare setting. You will manage scheduling, registration, record-keeping, communications, referrals, and billing with accuracy and confidentiality while maintaining a welcoming environment and supporting a collaborative clinical team.

Strong organizational and communication skills and proficiency with medical administrative procedures

Qualifications

• Successful completion of CNA program upon hire.
• Successful completion of EMR training program upon hire.
• Basic Life Support (CPR) certification upon hire.

Responsibilities

• Manage patient scheduling, registration and record-keeping with accuracy and confidentiality.
• Handle communications, coordinate referrals and process billing.
• Assist with general patient care following clinic workflows.
• Prepare patients for providers by documenting visit reason, vitals and screening information.
• Prepare specimens for laboratory analysis and maintain clean, stocked exam rooms.
• Escalate non-routine issues promptly and appropriately.

Skills

Communication skills

Organizational skills

Empathy

Education

CNA program

EMR training

Tools

EMR software

Job description

CHI Health Clinic seeks a Medical Support Assistant (MSA) to be the vital first contact, ensuring smooth patient flow and administrative efficiency within our healthcare setting. You will manage scheduling, registration, record-keeping, communications, referrals, and billing with accuracy and confidentiality while maintaining a welcoming environment and supporting a collaborative clinical team.

Strong organizational and communication skills and proficiency with medical administrative procedures