Patient Care & Medical Admin Specialist (ENT Clinic)

CHI; Omaha (NE); On-site; USD 22,000 - 32,000; Full time

Job summary

CHI Lakeside ENT Clinic is seeking a Medical Support Assistant (MSA) to serve as the initial point of contact and to ensure smooth patient flow and administrative efficiency within the clinic. The role involves managing scheduling, registration, and records, coordinating referrals, and handling billing, all while maintaining a welcoming, confidential environment.

Strong organizational and communication skills are essential, along with empathy and attention to detail, to support the care team and

Qualifications

• Successful completion of CNA or EMR program upon hire.
• Basic Life Support - CPR certification upon hire.

Responsibilities

• Greet and assist patients, manage intake and scheduling.
• Document patient reason for visit and vital signs in EMR.
• Coordinate referrals and scheduling; handle billing processes.
• Maintain a clean, stocked, and organized exam area.
• Escalate non-routine issues timely and professionally.

Skills

Organizational skills

Communication skills

Attention to detail

Empathy

Education

CNA program

EMR training

BLS/CPR certification

Tools

EMR software

Job description

CHI Lakeside ENT Clinic is seeking a Medical Support Assistant (MSA) to serve as the initial point of contact and to ensure smooth patient flow and administrative efficiency within the clinic. The role involves managing scheduling, registration, and records, coordinating referrals, and handling billing, all while maintaining a welcoming, confidential environment.

Strong organizational and communication skills are essential, along with empathy and attention to detail, to support the care team and