Medical Support Assistant

Commonspirit-Health; Lincoln (NE); On-site; USD 36,000 - 48,000; Full time

Job summary

CHI Health Clinic seeks a Medical Support Assistant (MSA) to be the vital first contact, ensuring smooth patient flow and administrative efficiency within our healthcare setting. You will manage scheduling, registration, record-keeping, communications, referrals, and billing with accuracy and confidentiality while maintaining a welcoming environment and supporting a collaborative clinical team.

Strong organizational and communication skills and proficiency with medical administrative procedures

Qualifications

• Successful completion of CNA program upon hire.
• Successful completion of EMR training program upon hire.
• Basic Life Support (CPR) certification upon hire.

Responsibilities

• Manage patient scheduling, registration and record-keeping with accuracy and confidentiality.
• Handle communications, coordinate referrals and process billing.
• Assist with general patient care following clinic workflows.
• Prepare patients for providers by documenting visit reason, vitals and screening information.
• Prepare specimens for laboratory analysis and maintain clean, stocked exam rooms.
• Escalate non-routine issues promptly and appropriately.

Skills

Communication skills

Organizational skills

Empathy

Education

CNA program

EMR training

Tools

EMR software

Job description

Job Summary and Responsibilities

As our Medical Support Assistant (MSA), you will serve as a vital first point of contact, ensuring seamless patient flow and administrative efficiency within our healthcare setting. You will uphold exceptional service standards by managing patient interactions and supporting operational needs.

Every day you will expertly manage patient scheduling, registration, and record-keeping, ensuring accuracy and confidentiality. You will handle communications, coordinate referrals, process billing, and maintain a welcoming and organized environment, directly contributing to a positive patient experience and efficient clinic operations.

To be successful in this role, you will possess strong organizational and communication skills, a keen eye for detail, and proficiency in medical administrative procedures and relevant software. You will demonstrate empathy and professionalism in all patient interactions, contributing actively to a supportive team environment.

• Assists with general patient care following established clinic workflows.
• Greets and prepares patients for the health care provider by completing intake duties such as documenting the patient’s reason for visit, obtaining and recording vital signs, reviewing documented drug allergies, asking if patient taking medications listed in EMR, and completing appropriate screening questionnaires.
• Collects and prepares ordered specimens for laboratory analysis.
• Cleans and sterilizes instruments.
• Ensures patient exam rooms are stocked, clean, and orderly.
• Escalates non-routine issues, questions and/or concerns timely and appropriately.

Job Requirements

• Successful completion of State Health Department approved Certified Nursing Assistant (CNA) program, upon hire or
• Successful completion of State Health Department approved Emergency Medical Responder (EMR) training program, upon hire
• Basic Life Support - CPR, upon hire

Where You'll Work

From primary to specialty care, as well as walk-in and virtual services, CHI Health Clinic delivers more options and better access so you can spend time on what matters: being healthy. We offer more than 20 specialties and 100 convenient locations; with some clinics offering extended hours.