Medical Support Assistant

Catholic Health Initiatives; Grand Island (NE); On-site; USD 23,000 - 32,000; Full time

Job summary

CHI Health Clinic is seeking a Medical Support Assistant to serve as the first point of contact, ensuring smooth patient flow and efficient administrative operations.

You will manage scheduling, registration, and record-keeping with confidentiality, coordinate referrals, process billing, and maintain a welcoming clinic environment to enhance patient experience.

Qualifications

• Successful completion of CNA program approved by state health department.
• Successful completion of EMR training program upon hire.
• Basic Life Support (CPR) certification upon hire.

Responsibilities

• Assist with general patient care following clinic workflows.
• Greet and prepare patients for providers with intake duties.
• Document patient visit reasons and vital signs; review allergies.
• Collect and prepare specimens for laboratory analysis.
• Clean and sterilize instruments; stock exam rooms.
• Escalate non-routine issues and patient concerns promptly.

Skills

Strong organizational skills

Excellent communication

Empathy and patient-focused service

Education

CNA certification program

EMR training program

Basic Life Support - CPR

Tools

EMR software

Job description

Job Summary and Responsibilities

As our Medical Support Assistant (MSA), you will serve as a vital first point of contact, ensuring seamless patient flow and administrative efficiency within our healthcare setting. You will uphold exceptional service standards by managing patient interactions and supporting operational needs.

Every day you will expertly manage patient scheduling, registration, and record-keeping, ensuring accuracy and confidentiality. You will handle communications, coordinate referrals, process billing, and maintain a welcoming and organized environment, directly contributing to a positive patient experience and efficient clinic operations.

To be successful in this role, you will possess strong organizational and communication skills, a keen eye for detail, and proficiency in medical administrative procedures and relevant software. You will demonstrate empathy and professionalism in all patient interactions, contributing actively to a supportive team environment.

• Assists with general patient care following established clinic workflows.
• Greets and prepares patients for the health care provider by completing intake duties such as documenting the patient’s reason for visit, obtaining and recording vital signs, reviewing documented drug allergies, asking if patient taking medications listed in EMR, and completing appropriate screening questionnaires.
• Collects and prepares ordered specimens for laboratory analysis.
• Cleans and sterilizes instruments.
• Ensures patient exam rooms are stocked, clean, and orderly.
• Escalates non-routine issues, questions and/or concerns timely and appropriately.

Job Requirements

Required

• Successful completion of State Health Department approved Certified Nursing Assistant (CNA) program, upon hire or
• Successful completion of State Health Department approved Emergency Medical Responder (EMR) training program, upon hire
• Basic Life Support - CPR, upon hire

Where You’ll Work

From primary to specialty care, as well as walk-in and virtual services, CHI Health Clinic delivers more options and better access so you can spend time on what matters: being healthy. We offer more than 20 specialties and 100 convenient locations; with some clinics offering extended hours.

Pay Range

$16.42 - $23.19 /hour

We are an equal opportunity/affirmative action employer.