Medical Support Assistant

CHI; Omaha (NE); On-site; USD 22,000 - 32,000; Full time

Job summary

CHI Lakeside ENT Clinic is seeking a Medical Support Assistant (MSA) to serve as the initial point of contact and to ensure smooth patient flow and administrative efficiency within the clinic. The role involves managing scheduling, registration, and records, coordinating referrals, and handling billing, all while maintaining a welcoming, confidential environment.

Strong organizational and communication skills are essential, along with empathy and attention to detail, to support the care team and

Qualifications

• Successful completion of CNA or EMR program upon hire.
• Basic Life Support - CPR certification upon hire.

Responsibilities

• Greet and assist patients, manage intake and scheduling.
• Document patient reason for visit and vital signs in EMR.
• Coordinate referrals and scheduling; handle billing processes.
• Maintain a clean, stocked, and organized exam area.
• Escalate non-routine issues timely and professionally.

Skills

Organizational skills

Communication skills

Attention to detail

Empathy

Education

CNA program

EMR training

BLS/CPR certification

Tools

EMR software

Job description

Job Summary And Responsibilities

As our Medical Support Assistant (MSA) at our CHI Lakeside ENT Clinic, you will serve as a vital first point of contact, ensuring seamless patient flow and administrative efficiency within our healthcare setting. You will uphold exceptional service standards by managing patient interactions and supporting operational needs.

As our Medical Support Assistant (MSA) at our CHI Lakeside ENT Clinic, you will serve as a vital first point of contact, ensuring seamless patient flow and administrative efficiency within our healthcare setting. You will uphold exceptional service standards by managing patient interactions and supporting operational needs.

Every day you will expertly manage patient scheduling, registration, and record-keeping, ensuring accuracy and confidentiality. You will handle communications, coordinate referrals, process billing, and maintain a welcoming and organized environment, directly contributing to a positive patient experience and efficient clinic operations.

To be successful in this role, you will possess strong organizational and communication skills, a keen eye for detail, and proficiency in medical administrative procedures and relevant software. You will demonstrate empathy and professionalism in all patient interactions, contributing actively to a supportive team environment.

• Assists with general patient care following established clinic workflows.
• Greets and prepares patients for the health care provider by completing intake duties such as documenting the patient’s reason for visit, obtaining and recording vital signs, reviewing documented drug allergies, asking if patient taking medications listed in EMR, and completing appropriate screening questionnaires.
• Collects and prepares ordered specimens for laboratory analysis.
• Cleans and sterilizes instruments.
• Ensures patient exam rooms are stocked, clean, and orderly.
• Escalates non-routine issues, questions and/or concerns timely and appropriately.

Job Requirements

• Successful completion of approved Certified Nursing Assistant (CNA) program or Emergency Medical Responder (EMR) training program, upon hire
• Basic Life Support - CPR, upon hire

Where You'll Work

From primary to specialty care, as well as walk-in and virtual services, CHI Health Clinic delivers more options and better access so you can spend time on what matters: being healthy. We offer more than 20 specialties and 100 convenient locations; with some clinics offering extended hours.

Pay Range

$16.42 - $23.19 /hour