Medical Support & Appointments Manager

Duet; Omaha (NE); On-site; USD 42,000 - 65,000; Full time

Job summary

Duet is seeking a Medical Support Manager to handle medical documentation and scheduling, including eMARS maintenance and appointment coordination for individuals in its care. The role involves transporting clients to appointments and ensuring timely, accurate paperwork is completed in Therap.

The MSM will build connections with local physicians, provide health updates to the team, train Duet staff on new documentation, and ensure HIPAA compliance.

Qualifications

• High school diploma or GED required.
• CNA or degree in a related field preferred.
• Must maintain Med Aide certification.
• Ability to pass a criminal, APS/CPS and Medicaid exclusion background check.
• Ability to communicate clearly, both orally and in writing.
• Ability independently, with and without close supervision.
• Must maintain confidentiality and follow HIPPA regulations.
• Must always possess a positive and professional attitude and represent Duet well.
• Knowledge of software used by Duet and Nebraska: Microsoft Office, Therap, Workday.
• Minimum 1 year experience working with people with developmental disabilities preferred.

Responsibilities

• Verify and ensure eMARS accuracy and accessibility for Med Aides.
• Schedule and track medical, dental, vision, and specialist appointments.
• Arrange transportation to medical appointments and update Therap with visit details.
• Build and maintain a network of local physicians and medical offices.
• Provide health updates to stakeholders and train staff on new medical documentation.
• Complete Med Aide competency as required by policy.

Skills

Communication skills

Attention to detail

Independent work

Education

High school diploma or GED

CNA or related degree

Tools

Microsoft Office

Therap

Workday

Job description

Duet is seeking a Medical Support Manager to handle medical documentation and scheduling, including eMARS maintenance and appointment coordination for individuals in its care. The role involves transporting clients to appointments and ensuring timely, accurate paperwork is completed in Therap.

The MSM will build connections with local physicians, provide health updates to the team, train Duet staff on new documentation, and ensure HIPAA compliance.