Medical Support & Appointment Coordinator

Duet - Nebraska; Omaha (NE); On-site; USD 40,000 - 60,000; Full time

Job summary

Duet - Nebraska is seeking a Medical Support Manager to oversee medical documentation, appointment logistics, and staff training. The role involves coordinating transport for medical visits and maintaining accurate Therap and eMARS records.

You will build relationships with local physicians, provide health updates to the team, and ensure HIPAA compliance while representing Duet in a positive light.

Qualifications

• A high school diploma or GED required.
• CNA or degree in a related field preferred.
• Must maintain Med Aide certification.
• Ability to pass a criminal, APS/CPS and Medicaid exclusion background check.
• Ability to communicate clearly, both orally and in writing.
• Ability independently, with and without close supervision.
• Must be able to maintain confidentiality and follow all HIPPA regulations.
• Must always possess a positive and professional attitude and represent Duet in a positive light.
• Knowledge of software required by Duet and the State of Nebraska preferred; Microsoft Office and TherapWorkday.
• A minimum of 1-year experience working with people with developmental disabilities preferred.

Responsibilities

• Manage eMARS records: correct, unlocked, reconciled monthly with counts matching location.
• Coordinate medical appointments and transportation; schedule, follow-ups, and Therap updates.
• Build and maintain a network of local physicians and medical offices.
• Provide health updates to stakeholders; train staff on new medical documentation and procedures; ensure HIPAA compliance.
• Complete Med Aide competency as required by Duet policy.
• Report to work reliably and on schedule.

Skills

Communication skills

HIPAA compliance

Confidentiality

Microsoft Office

Therap

Workday

Med Aide certification

Background check

Training

Disabilities experience

Education

High school diploma or GED

CNA or related degree preferred

Med Aide certification

Tools

Microsoft Office

Therap

Workday

Job description

Duet - Nebraska is seeking a Medical Support Manager to oversee medical documentation, appointment logistics, and staff training. The role involves coordinating transport for medical visits and maintaining accurate Therap and eMARS records.

You will build relationships with local physicians, provide health updates to the team, and ensure HIPAA compliance while representing Duet in a positive light.