Assistant Office Manager

APPS Paramedical Services; Grand Rapids (MI); On-site; USD 42,000 - 62,000; Full time

Job summary

APPS Paramedical Services seeks an experienced Assistant Office Manager to support the day-to-day operations of our paramedical program, coordinating mobile cases and assisting field staff.

This role oversees administrative workflows, scheduling, vendor management, and client communication while ensuring HIPAA compliance and high-quality service delivery through effective leadership and organized processes.

Qualifications

• Experience in healthcare case management, medical office operations, or paramedical services.
• Strong organizational, multitasking, and leadership skills.
• Excellent communication and customer service abilities.
• Proficiency in scheduling systems and documentation processes.

Responsibilities

• Coordinate and manage paramedical cases, scheduling, and daily operations.
• Serve as primary contact for clients, referral sources, and examiners.
• Oversee office operations, supplies, equipment, and vendor services.
• Ensure accurate documentation and HIPAA/compliance with policies.
• Handle client calls, emails, and issue resolution professionally.

Skills

Healthcare coordination

Leadership

Organization

Communication

Customer service

Scheduling

Microsoft Office

Education

Bachelor's degree in Business or Healthcare Administration

Tools

Scheduling/documentation systems

Microsoft Office

Job description

We are seeking an experienced and professional Assistant Office Manager to support the day-to-day operations of our APPS Paramedical Services program. This role coordinates mobile paramedical cases, supports field staff, and oversees administrative workflows to ensure efficient, compliant, and high-quality service delivery.

Key Responsibilities

• Coordinate and manage paramedical cases, scheduling, and daily operations.
• Serve as primary point of contact for clients, referral sources, and examiners.
• Oversee office operations, supplies, equipment, and vendor services.
• Ensure accurate documentation and compliance with HIPAA and company policies.
• Handle client calls, emails, and issue resolution professionally.

Qualifications

• Experience in healthcare case management, medical office operations, or paramedical services.
• Strong organizational, multitasking, and leadership skills.
• Excellent communication and customer service abilities.
• Proficiency in Microsoft Office and scheduling/documentation systems.
• Bachelor’s degree in Business or Healthcare Administration preferred.