Medical Support Manager: Care Coordination & Appointments

Duet; United States; On-site; USD 55,000 - 80,000; Full time

Job summary

Duet is seeking a Medical Support Manager to assist with medical documentation and related tasks that do not require a nurse, including transporting clients to appointments.

Responsibilities include managing eMARS accuracy, scheduling and tracking medical visits, coordinating transportation, entering data into Therap, and training staff on new forms while maintaining HIPAA privacy and professional conduct.

Qualifications

• High school diploma or GED required.
• CNA or related degree preferred; Med Aide certification required to maintain.
• Ability to pass criminal, APS/CPS and Medicaid background checks.
• Strong written and verbal communication; maintain confidentiality per HIPAA.
• Familiarity with Microsoft Office, Therap and Workday.

Responsibilities

• Ensure eMARS are correct, unlocked and usable by Med Aides.
• Schedule and track medical appointments; arrange transport.
• Enter appointment notes and follow-ups in Therap.
• Build local physician and medical office network.
• Provide health updates to stakeholders; train staff on new documentation.
• Complete Med Aide competency per policy.
• Report to work regularly and reliably.

Skills

Communication

Confidentiality

HIPAA compliance

Education

High School Diploma or GED

CNA certification preferred

Med Aide certification

Tools

Microsoft Office

Therap

Workday

Job description

Duet is seeking a Medical Support Manager to assist with medical documentation and related tasks that do not require a nurse, including transporting clients to appointments.

Responsibilities include managing eMARS accuracy, scheduling and tracking medical visits, coordinating transportation, entering data into Therap, and training staff on new forms while maintaining HIPAA privacy and professional conduct.