Duet, Medical Support Manager (MSM)

Duet; United States; On-site; USD 55,000 - 80,000; Full time

Job summary

Duet is seeking a Medical Support Manager to assist with medical documentation and related tasks that do not require a nurse, including transporting clients to appointments.

Responsibilities include managing eMARS accuracy, scheduling and tracking medical visits, coordinating transportation, entering data into Therap, and training staff on new forms while maintaining HIPAA privacy and professional conduct.

Qualifications

• High school diploma or GED required.
• CNA or related degree preferred; Med Aide certification required to maintain.
• Ability to pass criminal, APS/CPS and Medicaid background checks.
• Strong written and verbal communication; maintain confidentiality per HIPAA.
• Familiarity with Microsoft Office, Therap and Workday.

Responsibilities

• Ensure eMARS are correct, unlocked and usable by Med Aides.
• Schedule and track medical appointments; arrange transport.
• Enter appointment notes and follow-ups in Therap.
• Build local physician and medical office network.
• Provide health updates to stakeholders; train staff on new documentation.
• Complete Med Aide competency per policy.
• Report to work regularly and reliably.

Skills

Communication

Confidentiality

HIPAA compliance

Education

High School Diploma or GED

CNA certification preferred

Med Aide certification

Tools

Microsoft Office

Therap

Workday

Job description

Job Title Duet, Medical Support Manager (MSM) Hours Required 40 Job Description and Hours This position is responsible for assisting the areas out with a variety of medical documentation and other medical tasks that do not require a nurse. This position will be transporting those Duet supports to medical appointments.

ESSENTIAL JOB FUNCTION

1. Responsible for assuring eMARS (electronic Medication Administration Records) are: Correct, unlocked and able to be utilized by Med Aides Completed accurately and in a timely manner Reconciled at the end of each month ensuring physical medication counts match what is present at the location.
2. Responsible for medical appointments and all related items, including but not limited to: Tracking all required appointments; assuring all are completed in required timeline Scheduling all routine, follow-up and unexpected medical, dental, vision and specialist appointments Transport to or arranging transportation to all medical, dental, vision and specialist appointments Put all appointments and subsequent follow ups into Therap Complete paperwork prior to and after each appointment with accuracy and updating Therap accordingly :
3. Build and maintain a network of local physicians, medical offices and generally the medical community.
4. Provide appropriate health updates to all stakeholders and members of the team. This includes: Training for Duet employees for any new medical documentation required and whenever the documentation required is changed. Training for Duet employees on medical procedures that have been delegated to the MSM by a nurse or that do not require a nurse delegation Assure that team members that are not a part of Duet are identified and kept up to date on health issues.
5. Complete Med Aide competency as required by Duet policy and procedure
6. Reports to work as scheduled on a regular and reliable basis.

Essential Experience, Knowledge, Abilities and Skills:

1. A high school diploma or GED required.
2. CNA or degree in a related field preferred
3. Must maintain Med Aide certification
4. Ability to pass a criminal, APS/CPS and Medicaid exclusion background check.
5. Ability to communicate clearly, both orally and in writing
6. Ability independently, with and without close supervision
7. Must be able to maintain confidentiality and follow all HIPPA regulations
8. Must always possess a positive and professional attitude and represent Duet in a positive light.
9. Knowledge of software required by Duet and the State of Nebraska preferred. Software includes: Microsoft Office Therap Workday
10. A minimum of 1-year experience working with people with developmental disabilities preferred.

OTHER JOB DUTIES:

1. Other duties as assigned.

PHYSICAL DEMANDS AND WORKING CONDITIONS:

1. Must be able to bend and stoop and sit for long periods of time.
2. Must be able to lift a minimum of 70 pounds.

Duet is the first community-based service provider in Nebraska. Formed in 1968, Duet’s mission of offering a range of services to support, nurture, and guide adults with intellectual and developmental disabilities toward lives of independence has never wavered. We take great pride in providing unparalleled commitment to making a difference in the lives of the people we support.