Medical Supplies Customer Care Specialist (Hybrid Remote)

GEMCORE Health; Hudson (OH); Hybrid; USD 34,000 - 42,000; Full time

Benefits offered by this job

Medical/dental/vision

Life insurance

Short/Long-term disability

401K Retirement Savings

Paid vacation

Ongoing training

Job summary

Edwards Health Care Services, Inc. is seeking a Customer Service Representative to handle incoming calls and emails, ensuring high customer satisfaction. The role includes setting up new customer accounts, obtaining insurance information, and processing refill orders, with training available for product details.

The position offers benefits including medical/dental/vision, life insurance, disability coverage, and a 401K. A hybrid work schedule may apply after training, located in Hudson, OH.

Qualifications

• Experience in a customer service role, preferably healthcare.
• Ability to manage calls and emails with a customer-focused approach.
• Data entry speed of about 40 words per minute and accuracy.
• Comfort with learning product details and insurance information.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Answer incoming calls and email from customers with a friendly, service-oriented approach.
• Set up new customer accounts for medical products and services (diabetes supplies, breast pumps).
• Obtain insurance, referral, physician, and patient demographic information.
• Enter and manage all refill orders for existing customers.

Skills

Customer service

Healthcare experience

Phone & email handling

Inbound calls

Data entry 40 WPM

Multitasking

Education

High School Diploma or GED

Tools

Microsoft Office

CRM software

Job description

Edwards Health Care Services, Inc. is seeking a Customer Service Representative to handle incoming calls and emails, ensuring high customer satisfaction. The role includes setting up new customer accounts, obtaining insurance information, and processing refill orders, with training available for product details.

The position offers benefits including medical/dental/vision, life insurance, disability coverage, and a 401K. A hybrid work schedule may apply after training, located in Hudson, OH.