Customer Service Representative - Onsite/Hybrid position

GEMCORE Health; Hudson (OH); Hybrid; USD 34,000 - 42,000; Full time

Benefits offered by this job

Medical/dental/vision

Life insurance

Short/Long-term disability

401K Retirement Savings

Paid vacation

Ongoing training

Job summary

Edwards Health Care Services, Inc. is seeking a Customer Service Representative to handle incoming calls and emails, ensuring high customer satisfaction. The role includes setting up new customer accounts, obtaining insurance information, and processing refill orders, with training available for product details.

The position offers benefits including medical/dental/vision, life insurance, disability coverage, and a 401K. A hybrid work schedule may apply after training, located in Hudson, OH.

Qualifications

• Experience in a customer service role, preferably healthcare.
• Ability to manage calls and emails with a customer-focused approach.
• Data entry speed of about 40 words per minute and accuracy.
• Comfort with learning product details and insurance information.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Answer incoming calls and email from customers with a friendly, service-oriented approach.
• Set up new customer accounts for medical products and services (diabetes supplies, breast pumps).
• Obtain insurance, referral, physician, and patient demographic information.
• Enter and manage all refill orders for existing customers.

Skills

Customer service

Healthcare experience

Phone & email handling

Inbound calls

Data entry 40 WPM

Multitasking

Education

High School Diploma or GED

Tools

Microsoft Office

CRM software

Job description

GEMCORE’s continued success has earned us national recognition with Inc. Magazine’s list of America’s Fastest-Growing Companies and with the Cleveland Plain Dealer Top Workplace seven years running! We are looking for qualified candidates who share our enthusiasm and drive for winning and want to be part of our caring culture!

Are you looking to begin or further your career in the medical supply industry where you are able to contribute to the success of the business, and build lasting relationships? All while allowing for personal time every evening, weekend, and holiday? We are an essential medical supply company. If you're looking to transition from a Server or Retail Associate position this is a great opportunity to use your customer service skills in an office environment. We recognize your Customer Service skills are transferable to this environment.

Edwards Health Care Services (EHCS), a division of GEMCORE, is a well-established and growing national direct-to home medical supply provider. We are seeking a highly motivated Customer Service Representative to join our high energy team. The Customer Service Representative’s primary role is answer incoming calls while focusing on customer satisfaction.

• This is a full-time, non-exempt, entry level position.

• Once training is complete, this position will potentially be part of a hybrid remote work schedule. This position is located in Hudson, OH.

• Schedule is 8:15 am - 5:00 pm, Monday through Friday.

• Employer paid vacation and paid holidays.

• Benefits available included medical/dental/vision, life, short and long-term disability insurances, and 401K Retirement Savings Plan.

• Ongoing training and development.

Key Responsibilities

• Treat both new and existing customers like a family member.

• Reception of all incoming telephone calls and email.

• Set-up new customer accounts for medical products service; such as diabetes supplies and breast pumps.

• Obtain insurance, referral, physician, and patient demographic information.

• Enter/Manage all refill orders for existing customers.

Core Competencies

• Excellent verbal and computer skills with the desire to communicate with customers and prospects a majority of each workday.

• Effective at retaining and disseminating health insurance plan information.

• Ability to learn the products and receive training through virtual methods.

• At least 1+ years of experience in a customer service organizations or healthcare environment.

• Ability to thrive in a fast-paced multi-tasked environment.

• Word processing skill of 40 WPM.

• Detail oriented.

• Healthcare experience helpful but not necessary.

Education/Experience

• High School Diploma or GED Equivalent

About Edwards Health Care Services, Inc.

Edwards Health Care Services, Inc. (EHCS) is a national direct-to home medical supply provider of high quality medical and diabetes products that support the needs of individuals with diabetes and other conditions. For over 25 years, EHCS have been lighting the way to better health by providing customers an easier way to have products delivered directly to their door. By partnering with healthcare professionals, product manufacturers, and a large network of government and private insurers, EHCS prides itself on personalized customer service and a simplified, seamless order process for every customer…every time! For more information, visit www.myehcs.com.To learn more about this position and to view other openings, visit our career site: https://www.gemcorehealth.com/career