Customer Care Specialist — Hybrid, US & Global Support

Edwards Vacuum LLC; Glenwillow (OH); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Culture of trust

Career growth opportunities

Comprehensive benefits

Health and well-being programs

Job summary

Edwards Vacuum LLC in Glenwillow, Ohio, seeks a Customer Care Coordinator to enhance customer relations while supporting sales and service objectives. The role includes managing customer orders, resolving issues, and ensuring high-level customer satisfaction.

The ideal candidate has a High School diploma, customer service experience, and proficiency in Microsoft Office. This position offers a hybrid work arrangement, allowing a mix of remote and on-site work.

Qualifications

• Minimum 1-year work experience in Customer Service.
• Skills in effective communication over phone and in writing.
• Ability to work in a team and manage tasks independently.

Responsibilities

• Provide support to US customers.
• Manage customer orders and opportunities.
• Resolve customer issues in a timely manner.
• Prepare and maintain customer orders and quotes.

Skills

Customer service

Interpersonal skills

Microsoft Office

SAP

Education

High School diploma or GED

Tools

Microsoft Outlook

Microsoft PowerPoint

Microsoft Word

Microsoft Excel

Job description

Edwards Vacuum LLC in Glenwillow, Ohio, seeks a Customer Care Coordinator to enhance customer relations while supporting sales and service objectives. The role includes managing customer orders, resolving issues, and ensuring high-level customer satisfaction.

The ideal candidate has a High School diploma, customer service experience, and proficiency in Microsoft Office. This position offers a hybrid work arrangement, allowing a mix of remote and on-site work.