Healthcare Customer Service Specialist (Hybrid)

GEMCORE; Hudson (OH); Hybrid; USD 21,000 - 26,000; Full time

Benefits offered by this job

Employer-paid vacation

Paid holidays

Medical/dental/vision, life, and short

Job summary

Edwards Health Care Services, Inc. (EHCS), a GEMCORE division, seeks a motivated Customer Service Representative in Hudson, OH. You will handle calls and emails, set up new customer accounts, and manage refill orders for medical products, ensuring patient satisfaction in a fast-paced environment.

Training may lead to a hybrid remote schedule. Prior experience in healthcare customer service is preferred, with a high school diploma or GED required.

Qualifications

• 1+ years of experience in a customer service organization or healthcare environment.
• Able to learn products via virtual training and resources.
• Detail oriented with good organizational skills.
• Experience with health insurance information is helpful but not required.

Responsibilities

• Answer incoming calls and emails with a focus on customer satisfaction.
• Set up new customer accounts for medical products service; such as diabetes supplies and breast pumps.
• Enter and manage refill orders for existing customers.
• Obtain insurance, referral, physician, and patient demographic information.

Skills

Excellent verbal communication

Strong computer skills

40 WPM typing

Education

High School Diploma or GED

Tools

CRM software

Microsoft Word

Job description

Edwards Health Care Services, Inc. (EHCS), a GEMCORE division, seeks a motivated Customer Service Representative in Hudson, OH. You will handle calls and emails, set up new customer accounts, and manage refill orders for medical products, ensuring patient satisfaction in a fast-paced environment.

Training may lead to a hybrid remote schedule. Prior experience in healthcare customer service is preferred, with a high school diploma or GED required.