Medical Secretary

Brown-University-Health-1; Warwick (RI); On-site; USD 25,000 - 41,000; Full time

Job summary

Brown University Health is seeking a patient services representative to assist physicians in delivering high‑quality care. You will greet patients, schedule appointments, check in/out, verify demographics and insurance, and collect copays with a focus on excellent customer service.

The role requires adherence to OSHA/DOH standards, strong data privacy, and teamwork, with work hours 8:30am–5:00pm, Monday through Friday, in Warwick, RI at CM-Warwick-Bald Hill Pediatrics.

Qualifications

• Answer phones and schedule appointments
• Verify demographics and insurance information for every patient
• Collect patient balances, copays, and credit cards at time of service
• Provide superior customer service and patient care

Responsibilities

• Answer phones, schedule appointments, check patients in and out
• Coordinate specialist appointments and referrals
• Verify demographics and insurance information for every patient
• Assist patients with Kiosk sign in
• Schedule, coordinate, and track referrals and pre-authorizations
• Protect patient demographic, clinical and financial information
• Adhere to office workflows and attend related meetings

Job description

SUMMARY:

Assist physicians in providing high-quality patient care, while exhibiting strong customer service skills to all patients and the overall practice.Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include:Instill Trust and Value DifferencesPatient and Community Focus and Collaborate

RESPONSIBILITIES:

Responsible for answering phones, scheduling appointments, checking patients in and out from their appointment and coordinating specialist appointments for patientsCollects patient balances, copays, and credit cards at time of serviceReviews lists of patients who need appointments and calls to schedule when dueVerifies demographics and insurance carrier information for every patientAssists patients with Kiosk sign inComplies with OSHA and DOH standardsSchedules, coordinates, and tracks STAT patient referrals and pre-authorizationsAdheres to Brown Health Medical Group Primary Care guidelines for protecting patients’ demographic, clinical and financial informationProvides superior customer service and outstanding patient careAttends meetings/workshops as they relate to current position and office workflowsPerforms other miscellaneous job-related duties as assigned

MINIMUM QUALIFICATIONS:

Pay Range: $18.13-$29.90

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location: CM-Warwick-Bald Hill Pediatrics -300 Centerville Road - 300 Centerville Road Warwick, Rhode Island 02886

Work Type: 8:30a-5pm mon-Fri Saturday 8:30-12pm

Work Shift: Day

Daily Hours: 8 hours

Driving Required: No