Medical Secretary

Brown University Health; Smithfield (RI); On-site; USD 25,000 - 41,000; Full time

Job summary

Brown University Health in Smithfield, Rhode Island, is seeking a Patient Services Associate to assist physicians and provide high-quality customer service to patients.

You will handle phone calls, schedule and coordinate appointments, verify demographics and insurance, collect balances, and maintain patient privacy in accordance with guidelines. Work hours are Monday–Friday, 8:30am–5:00pm, with a day shift.

Responsibilities

• answering phones
• scheduling appointments
• checking patients in and out from their appointment
• coordinating specialist appointments for patients
• collects patient balances, copays, and credit cards at time of service
• verifies demographics and insurance carrier information for every patient
• assists patients with Kiosk sign in
• complies with OSHA and DOH standards
• schedules, coordinates, and tracks STAT patient referrals and pre-authorizations
• adheres to guidelines for protecting patients’ demographic, clinical and financial information
• provides superior customer service and outstanding patient care
• attends meetings/workshops as they relate to current position and office workflows
• performs other miscellaneous job-related duties as assigned

Job description

SUMMARY

Assist physicians in providing high-quality patient care, while exhibiting strong customer service skills to all patients and the overall practice. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include:Instill Trust and Value DifferencesPatient and Community Focus and Collaborate

RESPONSIBILITIES

Responsible for answering phones, scheduling appointments, checking patients in and out from their appointment and coordinating specialist appointments for patientsCollects patient balances, copays, and credit cards at time of serviceReviews lists of patients who need appointments and calls to schedule when dueVerifies demographics and insurance carrier information for every patientAssists patients with Kiosk sign inComplies with OSHA and DOH standardsSchedules, coordinates, and tracks STAT patient referrals and pre-authorizationsAdheres to Brown Health Medical Group Primary Care guidelines for protecting patients’ demographic, clinical and financial informationProvides superior customer service and outstanding patient careAttends meetings/workshops as they relate to current position and office workflowsPerforms other miscellaneous job-related duties as assigned

MINIMUM QUALIFICATIONS

Pay Range: $18.13-$29.90

EEO Statement: Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location: CM-Smithfield-Consultants in Cardiology -41 Sanderson Road - 41 Sanderson Road Smithfield, Rhode Island 02917

Work Type: Monday-Friday 8:30am-5:00pm

Work Shift: Day

Daily Hours: 8 hours

Driving Required: No