Medical Secretary

Brown University Health; Warwick (RI); On-site; USD 25,000 - 41,000; Full time

Job summary

Brown University Health seeks a patient services associate to assist physicians in delivering high-quality care and exemplify our core values of Compassion, Accountability, Respect, and Excellence. The role focuses on front-desk duties, appointment coordination, and patient service.

Responsibilities include phone handling, appointment scheduling, patient check-in/out, balance collection, and adherence to safety and privacy standards. A strong customer service orientation is essential.

Qualifications

• Experience handling phone calls and appointment scheduling.

Responsibilities

• Answer phones, schedule appointments, check patients in and out from their appointment and coordinate specialist appointments for patients.
• Collect patient balances, copays, and credit cards at time of service.
• Reviews lists of patients who need appointments and calls to schedule when due.
• Verifies demographics and insurance carrier information for every patient.
• Assists patients with Kiosk sign in.
• Complies with OSHA and DOH standards.
• Schedules, coordinates, and tracks STAT patient referrals and pre-authorizations.
• Provides superior customer service and outstanding patient care.

Skills

Customer service

Job description

Assist physicians in providing high-quality patient care, while exhibiting strong customer service skills to all patients and the overall practice. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate

RESPONSIBILITIES:

Responsible for answering phones, scheduling appointments, checking patients in and out from their appointment and coordinating specialist appointments for patients Collects patient balances, copays, and credit cards at time of service Reviews lists of patients who need appointments and calls to schedule when due Verifies demographics and insurance carrier information for every patient Assists patients with Kiosk sign in Complies with OSHA and DOH standards Schedules, coordinates, and tracks STAT patient referrals and pre-authorizations Adheres to Brown Health Medical Group Primary Care guidelines for protecting patients’ demographic, clinical and financial information Provides superior customer service and outstanding patient care Attends meetings/workshops as they relate to current position and office workflows Performs other miscellaneous job-related duties as assigned

MINIMUM QUALIFICATIONS:

Pay Range
$18.13-$29.90

EEO Statement
Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location
CM-Warwick-Bald Hill Pediatrics -300 Centerville Road - 300 Centerville Road Warwick, Rhode Island 02886

Work Type
8:30a-5pm mon-Fri Saturday 8:30-12pm

Work Shift
Day

Daily Hours
8 hours

Driving Required
No