Medical Sec Float

Brown University Health; Warwick (RI); On-site; USD 2,532,000 - 4,119,000; Full time

Job summary

Brown University Health in Warwick, RI is seeking a frontline medical office receptionist to support physicians and patient services, handling calls, scheduling, and check-in/out with a focus on exceptional customer service.

The role requires basic computer skills, medical terminology knowledge, strong organization, and the ability to protect patient information; prior medical office experience is preferred.

Qualifications

• High school diploma required.
• Basic computer skills and knowledge of medical terminology required.
• Must be very organized with excellent communication and customer service skills.
• Demonstrate sensitivity to the needs of patients and families.

Responsibilities

• Answering phones, scheduling appointments, checking patients in and out, and coordinating specialist appointments.
• Collects patient balances, copays, and credit cards at time of service.
• Reviews lists of patients who need appointments and calls to schedule when due.
• Verifies demographics and insurance carrier information for every patient.
• Assists patients with Kiosk sign in.
• Complies with OSHA and DOH standards.
• Schedules, coordinates, and tracks STAT patient referrals and pre-authorizations.
• Adheres to Brown Health Medical Group Primary Care guidelines for protecting patients’ demographic, clinical and financial information.
• Provides superior customer service and outstanding patient care.
• Attends meetings/workshops as they relate to current position and office workflows.
• Performs other miscellaneous job-related duties as assigned.

Skills

Excellent communication

Customer service

Organized

Medical terminology

Basic computer skills

Sensitivity to patients

Education

High school diploma

Job description

Assist physicians in providing high-quality patient care, while exhibiting strong customer service skills to all patients and the overall practice.

Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.

In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include:

• Instill Trust and Value Differences
• Patient and Community Focus and Collaborate

RESPONSIBILITIES

• Responsible for answering phones, scheduling appointments, checking patients in and out from their appointment and coordinating specialist appointments for patients
• Collects patient balances, copays, and credit cards at time of service
• Reviews lists of patients who need appointments and calls to schedule when due
• Verifies demographics and insurance carrier information for every patient
• Assists patients with Kiosk sign in
• Complies with OSHA and DOH standards
• Schedules, coordinates, and tracks STAT patient referrals and pre-authorizations
• Adheres to Brown Health Medical Group Primary Care guidelines for protecting patients’ demographic, clinical and financial information
• Provides superior customer service and outstanding patient care
• Attends meetings/workshops as they relate to current position and office workflows
• Performs other miscellaneous job-related duties as assigned

MINIMUM QUALIFICATIONS

BASIC KNOWLEDGE

High school diploma required. Basic computer skills and knowledge of medical terminology required. Must be very organized. Must have excellent communication and customer service skills and demonstrate sensitivity to the needs of patients and families.

EXPERIENCE

Six months' experience in a medical office.

Pay Range: $18.13-$29.90

EEO Statement: Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location: Warwick-43 Jefferson Blvd. - 43 Jefferson Blvd. Warwick, Rhode Island 02888

Work Type: m-f

Work Shift: Day

Daily Hours: 8 hours

Driving Required: Yes