Medical Secretary

Brown University Health; Providence (RI); On-site; USD 25,000 - 41,000; Full time

Job summary

Brown University Health in Providence, RI seeks a professional to assist physicians and deliver high-quality patient care while maintaining exceptional customer service. You will manage front-desk tasks, schedule appointments, verify demographics, and help patients navigate referrals.

This role emphasizes accuracy, confidentiality, and teamwork, with a regular day shift Monday through Friday, 8:30am to 5:00pm, and daily eight-hour hours, no driving required.

Qualifications

• Two-year medical office program or equivalent experience.
• Experience in a physician's medical office and life-span care considerations.
• Excellent interpersonal and communication skills.

Responsibilities

• Answer phones, schedule appointments, check patients in/out and coordinate specialist appointments for patients.
• Collect patient balances, copays, and credit cards at time of service.
• Review lists of patients who need appointments and call to schedule when due.
• Verify demographics and insurance carrier information for every patient.
• Assist patients with Kiosk sign-in.

Skills

English communication

Customer service

Computer scheduling

Education

Two-year Medical Office Management/Medical Secretary program

Job description

Summary

Assist physicians in providing high-quality patient care, while exhibiting strong customer service skills to all patients and the overall practice.

Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.

In Addition To Our Values, All Employees Are Expected To Demonstrate The Core Success Factors Which Tell Us How We Work Together And How We Get Things Done. The Core Success Factors Include

• Instill Trust and Value Differences
• Patient and Community Focus and Collaborate

Responsibilities

• Responsible for answering phones, scheduling appointments, checking patients in and out from their appointment and coordinating specialist appointments for patients
• Collects patient balances, copays, and credit cards at time of service
• Reviews lists of patients who need appointments and calls to schedule when due
• Verifies demographics and insurance carrier information for every patient
• Assists patients with Kiosk sign in
• Complies with OSHA and DOH standards
• Schedules, coordinates, and tracks STAT patient referrals and pre-authorizations
• Adheres to Brown Health Medical Group Primary Care guidelines for protecting patients' demographic, clinical and financial information
• Provides superior customer service and outstanding patient care
• Attends meetings/workshops as they relate to current position and office workflows
• Performs other miscellaneous job-related duties as assigned

Minimum Qualifications

BASIC KNOWLEDGE: Knowledge normally acquired through completion of two-year Medical Office Management/Medical Secretary program or equivalent experience in a physician's medical office practice. Demonstrated knowledge and skills necessary to provide care to patients throughout the life span, with consideration of aging processes, human development stages, and cultural patterns in each step of the care process.

EXPERIENCE: Two years' experience in a physician's medical office practice. Proficient in English language and computer appointment scheduling skills; Familiarity with medical office procedures and medical terminology. Excellent interpersonal and communication skills.

Pay Range

$18.13-$29.90

EEO Statement

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location

LPG-Providence-2 Dudley St - 2 Dudley St Providence, Rhode Island 02905

Work Type

M-F 8:30am- 5:00pm

Work Shift

Day

Daily Hours

8 hours

Driving Required

No