Medical Secretary

Brown University Health; Newport (RI); On-site; USD 25,000 - 41,000; Full time

Job summary

Brown University Health in Newport, RI seeks a patient service assistant to support physicians by delivering high-quality patient care and exceptional service. Duties include scheduling, front-desk tasks, and coordinating referrals, while upholding the organization’s Compassion, Accountability, Respect, and Excellence values.

This role handles check-ins/outs, payments, demographics verification, and collaboration with care teams, with standard daytime hours, Monday through Friday.

Responsibilities

• Answer phones, schedule appointments, and check patients in and out.
• Coordinate specialist referrals and pre-authorizations.
• Collect patient balances, copays, and payments at service time.
• Verify demographics and insurance information for every patient.
• Provide superior customer service and patient care.
• Attend meetings and workshops related to current duties.

Job description

SUMMARY: Assist physicians in providing high-quality patient care, while exhibiting strong customer service skills to all patients and the overall practice. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate RESPONSIBILITIES: Responsible for answering phones, scheduling appointments, checking patients in and out from their appointment and coordinating specialist appointments for patients Collects patient balances, copays, and credit cards at time of service Reviews lists of patients who need appointments and calls to schedule when due Verifies demographics and insurance carrier information for every patient Assists patients with Kiosk sign in Complies with OSHA and DOH standards Schedules, coordinates, and tracks STAT patient referrals and pre-authorizations Adheres to Brown Health Medical Group Primary Care guidelines for protecting patients’ demographic, clinical and financial information Provides superior customer service and outstanding patient care Attends meetings/workshops as they relate to current position and office workflows Performs other miscellaneous job-related duties as assigned

MINIMUM QUALIFICATIONS:

Pay Range

$18.13-$29.90

EEO Statement

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location

LPG-Newport-20 Powel Ave - 20 Powel Ave Newport, Rhode Island 02840

Work Type

M-F 8a-5p

Work Shift

Day

Daily Hours

8 hours

Driving Required

No