Medical Secretary

Brown-University-Health-1; Providence (RI); On-site; USD 25,000 - 41,000; Full time

Job summary

Brown University Health seeks an efficient front desk/medical office associate to support physicians in delivering high-quality patient care. The role emphasizes compassionate service, accuracy, and adherence to organizational values while maintaining patient privacy and workflow efficiency.

Responsibilities include scheduling, check-in/out, collecting copays, verifying demographics and insurance, and coordinating referrals. The position follows standard business hours in Providence, RI.

Qualifications

• Completion of a two-year Medical Office Management/Medical Secretary program or equivalent experience.
• Experience in a physician’s medical office practice.
• Understanding of patient demographics, insurance and scheduling processes.

Responsibilities

• Answering phones and scheduling appointments.
• Check-in/out patients and coordinate specialist appointments.
• Collect balances, copays, and payment methods at time of service.
• Verify demographics and insurance information for every patient.
• Assist patients with Kiosk sign in.
• Schedule and track referrals and pre-authorizations.
• Ensure privacy and protect patient information according to guidelines.
• Provide superior customer service and patient care.

Skills

Interpersonal communication

Education

Two-year Medical Office Management/Medical Secretary program

Tools

Scheduling software

Job description

SUMMARY

Assist physicians in providing high-quality patient care, while exhibiting strong customer service skills to all patients and the overall practice. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences, Patient and Community Focus and Collaborate.

RESPONSIBILITIES

• Responsible for answering phones, scheduling appointments, checking patients in and out from their appointment and coordinating specialist appointments for patients


• Collects patient balances, copays, and credit cards at time of service


• Reviews lists of patients who need appointments and calls to schedule when due


• Verifies demographics and insurance carrier information for every patient


• Assists patients with Kiosk sign in


• Complies with OSHA and DOH standards


• Schedules, coordinates, and tracks STAT patient referrals and pre-authorizations


• Adheres to Brown Health Medical Group Primary Care guidelines for protecting patients’ demographic, clinical and financial information


• Provides superior customer service and outstanding patient care


• Attends meetings/workshops as they relate to current position and office workflows


• Performs other miscellaneous job-related duties as assigned

MINIMUM QUALIFICATIONS

• Knowledge normally acquired through completion of two-year Medical Office Management/Medical Secretary program or equivalent experience in a physician’s medical office practice. Demonstrated knowledge and skills necessary to provide care to patients throughout the life span, with consideration of aging processes, human development stages, and cultural patterns in each step of the care process.

EXPERIENCE

• Two years’ experience in a physician’s medical office practice. Proficient in English language and computer appointment scheduling skills; Familiarity with medical office procedures and medical terminology. Excellent interpersonal and communication skills.

Pay Range

$18.13-$29.90

EEO Statement

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location

LPG-Providence-2 Dudley St - 2 Dudley St Providence, Rhode Island 02905

Work Type

M-F 8:30am- 5:00pm

Work Shift

Day

Daily Hours

8 hours

Driving Required

No