Medical Secretary

Brown-University-Health-1; East Providence (RI); Sur place; USD 25 000 - 40 000; Plein temps

Résumé du poste

Brown University Health in East Providence, RI is seeking a friendly medical office assistant to support physicians by answering phones, scheduling appointments, and checking patients in and out. You will coordinate specialist appointments and handle payments with courtesy.

This role requires basic computer skills, knowledge of medical terminology, and strong customer service. The schedule is Monday to Friday, 8am–4:30pm, with daytime shifts and no driving required.

Qualifications

• High school diploma required.
• Basic computer skills and knowledge of medical terminology required.
• Excellent communication and customer service skills; sensitivity to patients and families.
• Six months' experience in a medical office.

Responsabilités

• Answer phones, schedule appointments, and check patients in/out.
• Coordinate specialist appointments and pre-authorizations as needed.
• Collect patient balances, copays, and credit card information at time of service.
• Verify demographics and insurance carrier information for every patient.
• Assist patients with Kiosk sign in and adhere to privacy standards.

Connaissances

Customer service

Communication

Medical terminology

Organization

Formation

High school diploma

Description du poste

SUMMARY

Assist physicians in providing high-quality patient care, while exhibiting strong customer service skills to all patients and the overall practice.

Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.

In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include:

• Instill Trust and Value Differences
• Patient and Community Focus and Collaborate

RESPONSIBILITIES

• Responsible for answering phones, scheduling appointments, checking patients in and out from their appointment and coordinating specialist appointments for patients
• Collects patient balances, copays, and credit cards at time of service
• Reviews lists of patients who need appointments and calls to schedule when due
• Verifies demographics and insurance carrier information for every patient
• Assists patients with Kiosk sign in
• Complies with OSHA and DOH standards
• Schedules, coordinates, and tracks STAT patient referrals and pre-authorizations
• Adheres to Brown Health Medical Group Primary Care guidelines for protecting patients’ demographic, clinical and financial information
• Provides superior customer service and outstanding patient care
• Attends meetings/workshops as they relate to current position and office workflows
• Performs other miscellaneous job-related duties as assigned

MINIMUM QUALIFICATIONS

Basic Knowledge: High school diploma required. Basic computer skills and knowledge of medical terminology required. Must be very organized. Must have excellent communication and customer service skills and demonstrate sensitivity to the needs of patients and families.

Experience: Six months' experience in a medical office.

Pay Range: $18.13-$29.90

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location: East Providence-375 Wampanoag Trail - 375 Wampanoag Trail East Providence, Rhode Island 02915

Work Type: M-F 8am-4:30pm

Work Shift: Day

Daily Hours: 8 hours

Driving Required: No