Medical Secretary

Lifespan; Providence (RI); On-site; USD 24,479 - 40,377; Full time

Job summary

A healthcare organization is seeking a Patient Care Assistant in Providence, Rhode Island. The role involves providing high-quality patient care and strong customer service skills. Key responsibilities include scheduling appointments, collecting payments, and assisting patients with check-in procedures. The ideal candidate will demonstrate strong organizational and communication skills, and will adhere to health standards. This full-time position offers a pay range of $17.77 to $29.31 per hour.

Qualifications

• Demonstrated ability to provide high-quality patient care.
• Experience in scheduling and coordinating patient appointments.
• Strong understanding of compliance with health standards.

Responsibilities

• Answer phones and schedule appointments for patients.
• Collect patient balances and copays at the time of service.
• Coordinate specialist appointments and verify insurance information.

Skills

Customer service skills

Communication skills

Organization skills

Job description

SUMMARY: Assist physicians in providing high-quality patient care, while exhibiting strong customer service skills to all patients and the overall practice. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences, Patient and Community Focus and Collaborate.

Responsibilities

• Responsible for answering phones, scheduling appointments, checking patients in and out from their appointment and coordinating specialist appointments for patients
• Collects patient balances, copays, and credit cards at time of service
• Reviews lists of patients who need appointments and calls to schedule when due
• Verifies demographics and insurance carrier information for every patient
• Assists patients with Kiosk sign in
• Complies with OSHA and DOH standards
• Schedules, coordinates, and tracks STAT patient referrals and pre-authorizations
• Adheres to Brown Health Medical Group Primary Care guidelines for protecting patients' demographic, clinical and financial information
• Provides superior customer service and outstanding patient care
• Attends meetings/workshops as they relate to current position and office workflows
• Performs other miscellaneous job-related duties as assigned

Minimum Qualifications

Pay Range: $17.77-$29.31

EEO Statement

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location

Brown Health Medical Group Primary Care - 593 Eddy St - Executive Suite Providence, Rhode Island 02903

Work Type

Monday-Friday, combo of 7:45a-4:15p & 8:00a-4:30p shifts

Work Shift

Day

Daily Hours

8 hours

Driving Required

No