Medical Sec float

Brown-University-Health-1; Warwick (RI); On-site; USD 2,498,000 - 4,119,000; Full time

Job summary

Brown University Health in Warwick, RI is seeking a patient services assistant to support physicians and provide excellent patient care. Responsibilities include answering phones, scheduling appointments, and checking patients in and out.

The role requires attention to demographics, insurance verification, and collecting payments, while delivering outstanding customer service and ensuring privacy and compliance.

Qualifications

• High school diploma and basic computer skills.
• Excellent communication and customer service skills.
• Six months' experience in a medical office.

Responsibilities

• Answer phones and schedule appointments.
• Check patients in and out from their appointment.
• Coordinate specialist appointments and referrals.
• Collect patient balances, copays, and payments.
• Verify demographics and insurance information.
• Assist patients with Kiosk sign-in.
• Adhere to safety and privacy guidelines.
• Attend meetings/workshops as related to the role.
• Perform miscellaneous duties as assigned.

Job description

SUMMARY

Assist physicians in providing high-quality patient care, while exhibiting strong customer service skills to all patients and the overall practice. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.

Success Factors

• Instill Trust and Value Differences
• Patient and Community Focus and Collaborate

RESPONSIBILITIES

• Responsible for answering phones, scheduling appointments, checking patients in and out from their appointment and coordinating specialist appointments for patients
• Collects patient balances, copays, and credit cards at time of service
• Reviews lists of patients who need appointments and calls to schedule when due
• Verifies demographics and insurance carrier information for every patient
• Assists patients with Kiosk sign in
• Complies with OSHA and DOH standards
• Schedules, coordinates, and tracks STAT patient referrals and pre-authorizations
• Adheres to Brown Health Medical Group Primary Care guidelines for protecting patients' demographic, clinical and financial information
• Provides superior customer service and outstanding patient care
• Attends meetings/workshops as they relate to current position and office workflows
• Performs other miscellaneous job-related duties as assigned

MINIMUM QUALIFICATIONS

BASIC KNOWLEDGE

High school diploma required. Basic computer skills and knowledge of medical terminology required. Must be very organized. Must have excellent communication and customer service skills and demonstrate sensitivity to the needs of patients and families.

EXPERIENCE

Six months' experience in a medical office.

Pay Range

$18.13-$29.90

EEO Statement

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location

Warwick-43 Jefferson Blvd. - 43 Jefferson Blvd. Warwick, Rhode Island 02888

Work Type

m-f

Work Shift

Day

Daily Hours

8 hours

Driving Required

Yes