Medical Secretary

Brown Medicine; Rhode Island; On-site; USD 25,000 - 41,000; Full time

Job summary

Brown University Health in Providence, RI is seeking a Medical Office Assistant to support physicians and ensure high-quality patient care. You will greet patients, manage appointments, collect balances, and coordinate referrals, while upholding patient confidentiality and service standards.

The role requires a two-year Medical Office Management/Medical Secretary background or equivalent experience, English proficiency, and strong communication.

Qualifications

• Two-year Medical Office Management/Medical Secretary program or equivalent experience.
• Experience in a physician's medical office practice.
• Proficient in English language and computer appointment scheduling skills.
• Familiarity with medical office procedures and medical terminology.
• Excellent interpersonal and communication skills.

Responsibilities

• Answer phones, schedule appointments, check patients in and out from their appointment, and coordinating specialist appointments for patients
• Collects patient balances, copays, and credit cards at time of service
• Reviews lists of patients who need appointments and calls to schedule when due
• Verifies demographics and insurance carrier information for every patient
• Assists patients with Kiosk sign in
• Complies with OSHA and DOH standards
• Schedules, coordinates, and tracks STAT patient referrals and pre-authorizations
• Adheres to Brown Health Medical Group guidelines for protecting patients’ demographic, clinical, and financial information
• Provides superior customer service and outstanding patient care
• Attends meetings/workshops as they relate to current position and office workflows
• Performs other miscellaneous job-related duties as assigned

Skills

Customer service

Scheduling

Phone handling

English proficiency

Interpersonal skills

Education

Two-year Medical Office Management/Medical Secretary program

Job description

SUMMARY

Assist physicians in providing high-quality patient care, while exhibiting strong customer service skills to all patients and the overall practice.

Brown University Health employees are expected to successfully role model the organization’s values of Compassion , Accountability , Respect , and Excellence as these values guide our everyday actions with patients, customers, and one another.

RESPONSIBILITIES

• Responsible for answering phones, scheduling appointments, checking patients in and out from their appointment, and coordinating specialist appointments for patients

• Collects patient balances, copays, and credit cards at time of service

• Reviews lists of patients who need appointments and calls to schedule when due

• Verifies demographics and insurance carrier information for every patient

• Assists patients with Kiosk sign in

• Complies with OSHA and DOH standards

• Schedules, coordinates, and tracks STAT patient referrals and pre-authorizations

• Adheres to Brown Health Medical Group guidelines for protecting patients’ demographic, clinical, and financial information

• Provides superior customer service and outstanding patient care

• Attends meetings/workshops as they relate to current position and office workflows

• Performs other miscellaneous job-related duties as assigned

BASIC KNOWLEDGE

• Knowledge normally acquired through completion of a two-year Medical Office Management/Medical Secretary program or equivalent experience in a physician’s medical office practice.

• Demonstrated knowledge and skills necessary to provide care to patients throughout the life span, with consideration of aging processes, human development stages, and cultural patterns in each step of the care process.

EXPERIENCE

• Two years’ experience in a physician’s medical office practice.

• Proficient in English language and computer appointment scheduling skills.

• Familiarity with medical office procedures and medical terminology.

• Excellent interpersonal and communication skills.

Pay Range:

$18.13-$29.90

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

LPG-Providence-2 Dudley St - 2 Dudley St Providence, Rhode Island 02905

Work Type:

M-F 8a-5p

Work Shift:

Day

Daily Hours:** **

8 hours

Driving Required:

Yes