Advanced Medical Support Assistant — Scheduling Specialist

U.S. Department of Veterans Affairs; Madison (WI); On-site; USD 48,000 - 60,000; Full time

Job summary

U.S. Department of Veterans Affairs Madison VA Hospital is seeking an Advanced Medical Support Assistant (GS-6) to support Scheduling within the Chief of Staff Office across Primary Care, Mental Health, and Radiology.

This role emphasizes administrative judgment, coordinating patient access to care, managing appointments, and collaborating with physicians, nurses, and other clinicians to ensure timely care delivery. Shift: 8:00 am–4:30 pm, Monday–Friday.

Qualifications

• U.S. citizenship required.
• High school diploma or GED or equivalent.
• One year of experience at GS-5 level required for GS-06.
• Proficient in English (spoken and written).
• Ability to coordinate patient access across clinics and disciplines.

Responsibilities

• Process patient appointment information and scheduling across multiple clinics.
• Enter appropriate data into electronic records and update demographics/insurance details.
• Participate in huddles and team meetings to plan daily clinic needs.
• Communicate with internal/external customers tactfully and effectively.
• Assist in preparing reports and resolving patient concerns.

Skills

Scheduling

Interdisciplinary collaboration

Communication

Administrative judgment

Education

High school diploma or GED

Tools

MyHealthyVet

Job description

U.S. Department of Veterans Affairs Madison VA Hospital is seeking an Advanced Medical Support Assistant (GS-6) to support Scheduling within the Chief of Staff Office across Primary Care, Mental Health, and Radiology.

This role emphasizes administrative judgment, coordinating patient access to care, managing appointments, and collaborating with physicians, nurses, and other clinicians to ensure timely care delivery. Shift: 8:00 am–4:30 pm, Monday–Friday.