Medical Scheduling Specialist — Patient Access & Coordination

TSAOG Orthopaedics & Spine; San Antonio (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

TSAOG Orthopaedics & Spine is seeking a Scheduling Specialist to be the first point of contact for inbound patient calls and to schedule office and surgical appointments. You will handle authorizations, verify insurance, and manage appointment setting in the EMR system.

Responsibilities include data entry of patient demographics, coordinating with billing for balances, and updating appointments while maintaining excellent customer service and multitasking in a fast-paced medical office.

Qualifications

• Must have excellent telephone etiquette and customer service skills.
• 1-2 years progressive work experience in a medical setting preferred.
• Knowledge of medical terminology and health insurance is a plus.

Responsibilities

• Screen patient calls and schedule office and surgical appointments.
• Verify insurance and authorizations; follow up on pending items.
• Enter patient demographics and insurance information accurately in the EMR until scheduling is complete.
• Coordinate with Billing Department for accounts with balances before scheduling future appointments.

Skills

Excellent telephone etiquette

Customer service

Data entry

Education

High School Diploma

Tools

Athena EMR

Job description

TSAOG Orthopaedics & Spine is seeking a Scheduling Specialist to be the first point of contact for inbound patient calls and to schedule office and surgical appointments. You will handle authorizations, verify insurance, and manage appointment setting in the EMR system.

Responsibilities include data entry of patient demographics, coordinating with billing for balances, and updating appointments while maintaining excellent customer service and multitasking in a fast-paced medical office.