Medical Scheduling Specialist — Patient Access

True Health; Sanford (FL); On-site; USD 19,000 - 28,000; Full time

Job summary

True Health in Sanford, FL is seeking a Medical Scheduler to manage patient appointments by telephone within company guidelines. The role involves answering incoming calls, scheduling appointments on the computer, and assisting patients with basic questions.

Applicants should have a High School Diploma, at least one year of telephone or customer service experience, and medical experience. Bilingual skills are a plus. Reports to the Medical Scheduling Manager.

Qualifications

• High School Diploma or equivalent
• Minimum 1 year of telephone or customer service experience
• Minimum 1 year of medical experience

Responsibilities

• Answer incoming calls from patients who are requesting appointments.
• Schedule appointments on the computer within the guidelines set by True Health.
• Answer patient questions as needed and within the scope of responsibilities.
• Follow Customer Service guidelines as set forth by the company.
• Other responsibilities as assigned

Skills

Typing 35 wpm

10-key adding machine

Verbal & listening skills

Heavy call volume management

Independent & team work

Bilingual a plus

Education

High School Diploma or equivalent

Job description

True Health in Sanford, FL is seeking a Medical Scheduler to manage patient appointments by telephone within company guidelines. The role involves answering incoming calls, scheduling appointments on the computer, and assisting patients with basic questions.

Applicants should have a High School Diploma, at least one year of telephone or customer service experience, and medical experience. Bilingual skills are a plus. Reports to the Medical Scheduling Manager.