Medical Scheduling Manager

True Health; Sanford (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

True Health is seeking a Medical Scheduling Manager in Sanford, FL to organize and direct the daily activities of the call center operations. You will lead a team of Medical Schedulers, assign tasks, monitor performance, and resolve issues to ensure smooth scheduling and service delivery.

The role requires a Bachelor’s degree or higher with public health/community development experience and strong skills in Microsoft Office, communication, and leadership.

Qualifications

• Bachelor's degree or higher with two (2) years of public health/community development experience
• High School Diploma or equivalent, Required

Responsibilities

• Organize and direct the daily call center operations.
• Provide information, assign tasks, follow up, and give instructions to Medical Schedulers.
• Attend to and resolve customer questions and complaints.
• Ensure training and support for team members to apply best practices.
• Monitor performance and improve efficiency ofMedical Schedulers.
• Maintain on-call and key schedules; ensure lists are accessible.
• Prepare and direct schedules; monitor attendance and shifts.
• Communicate solutions and opportunities to the Director of Operations.
• Comply with True Health's policies and procedures.
• Travel as needed using personal vehicle (insurance at own expense).
• Other responsibilities as assigned.

Skills

Leadership

Customer Service

Verbal Communication

Problem Solving

Quality Control

Initiative

Administration/Operations

Managerial Skills

Education

Bachelor's degree

High School Diploma

Tools

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Medical Scheduling Manager

Admin 600500 Management Sanford, FL, US

2 days ago Requisition ID: 2301

Medical Scheduling Manager

Job Summary

The Medical Scheduling Manager is responsible for organizing and directing the daily activities related to the call center's operation.

Key Responsibilities

• Acting as an information source and answering the Medical Schedulers' questions, assigning tasks, following up, and giving instructions as needed.
• Attending to, following up, and resolving customer complaints and questions.
• Ensuring that the team members acquire the appropriate support and training to apply the best skills and knowledge on the job.
• Carrying out performance measurements, monitoring, and evaluation of all Medical Schedulers to improve efficiency.
• Compiling and maintaining lists of on-call and key schedules and personnel and ensuring that the Medical Schedulers can use all lists as required.
• Updating databases, organizing activities related to maintenance and repair of equipment, ordering supplies and materials.
• Preparing and directing schedules, monitoring attendance of Medical Schedulers; scheduling breaks and shifts as necessary.
• Communicating solutions, successes, and opportunities to the Director of Operations.
• Practicing and ensuring compliance with all True Health's policies and procedures.
• Ability to work well with people
• Ability to work under pressure
• Contributes to achievement of company objectives
• Travel as necessary using personal vehicle (must maintain current auto insurance at own expense)
• Other responsibilities as assigned

Essential Functions

• Problem Solving
• Customer Service
• Verbal Communication
• Leadership
• Professional Judgement
• Quality Control
• Initiative
• Administration/Operations
• Managerial Skills

Minimum Qualifications

• Education:
  • Bachelor's degree or higher from an accredited college or university, Preferred or related field with two (2) years of public health/community development experience
  • High School Diploma or equivalent, Required
• Experience:
  • Proficiency in Microsoft Office (Ex. Word, Excel, Outlook, PowerPoint)
  • Minimum of 2 years of professional experience working in customer service, Preferred
  • Bilingual in English, Spanish, or Creole, Preferred
• Licenses or Certifications:Not Applicable