Medical Scheduler

True Health; Sanford (FL); On-site; USD 19,000 - 28,000; Full time

Job summary

True Health in Sanford, FL is seeking a Medical Scheduler to manage patient appointments by telephone within company guidelines. The role involves answering incoming calls, scheduling appointments on the computer, and assisting patients with basic questions.

Applicants should have a High School Diploma, at least one year of telephone or customer service experience, and medical experience. Bilingual skills are a plus. Reports to the Medical Scheduling Manager.

Qualifications

• High School Diploma or equivalent
• Minimum 1 year of telephone or customer service experience
• Minimum 1 year of medical experience

Responsibilities

• Answer incoming calls from patients who are requesting appointments.
• Schedule appointments on the computer within the guidelines set by True Health.
• Answer patient questions as needed and within the scope of responsibilities.
• Follow Customer Service guidelines as set forth by the company.
• Other responsibilities as assigned

Skills

Typing 35 wpm

10-key adding machine

Verbal & listening skills

Heavy call volume management

Independent & team work

Bilingual a plus

Education

High School Diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Medical Scheduler

Call Center Admin 600500 AdminSupport Sanford, FL, US

4 days ago Requisition ID: 2316

Medical Scheduler

JOB SUMMARY

The Medical Scheduler is responsible for scheduling patient appointments by telephone within the guidelines set by True Health.

PRIMARY FUNCTIONS

• Answer incoming calls from patients who are requesting appointments.
• Schedule appointments on the computer within the guidelines set by True Health.
• Answer patient questions as needed and within the scope of responsibilities.
• Follow Customer Service guidelines as set forth by the company.
• Other responsibilities as assigned

EDUCATION AND EXPERIENCE

• High School Diploma or equivalent
• Minimum 1 year of telephone or customer service experience
• Minimum 1 year of medical experience

KNOWLEDGE, SKILLS AND ABILITIES

• Typing/keyboarding 35 wpm
• 10-key adding machine
• Effective verbal and listening communication skills
• Ability to manage heavy call volumes
• Ability to work well independently and with others

ADDITIONAL QUALIFICATIONS

1. Bilingual a plus, but not required

RELATIONSHIP REPORTING

1. Reports to the Medical Scheduling Manager

PHYSICAL REQUIREMENTS

• Ability to see and read computer screen and printed materials with or without vision aids
• Ability to sit, stand, or view a computer screen for extended periods of time
• Ability to perform repetitive hand and wrist motions for extended periods of time