Medical Scheduling Manager

Central Florida Family Health Center Inc; Sanford (FL); On-site; USD 52,000 - 76,000; Full time

Job summary

Central Florida Family Health Center Inc. seeks a Medical Scheduling Manager in Sanford, FL to organize and oversee the daily call center operations. You will answer questions, assign tasks, and ensure efficient scheduling while addressing customer inquiries.

The role requires leadership, strong problem solving, and excellent verbal communication, with a preference for bilingual candidates. Travel may be necessary using a personal vehicle with current auto insurance.

Qualifications

• Bachelor's degree or higher in public health/community development with two years of related experience.
• High School Diploma or equivalent.
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Minimum of 2 years of professional experience in customer service.
• Bilingual in English, Spanish, or Creole preferred.

Responsibilities

• Organize and direct daily call center operations.
• Answer questions, assign tasks, follow up, and provide instructions.
• Address customer complaints and inquiries and ensure timely resolutions.
• Ensure training and support for team members to apply best practices.
• Perform performance measurements and evaluate schedulers to improve efficiency.
• Maintain on-call and key schedules, and coordinating with leadership.
• Update databases, manage equipment maintenance, and procure supplies.

Skills

Customer service

Leadership

Problem solving

Verbal communication

Professional judgement

Education

Bachelor's degree or higher (public health/community development)

High School Diploma or equivalent

Tools

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Medical Scheduling Manager

Admin 600500 Management Sanford, FL, US

2 days ago Requisition ID: 2301

Medical Scheduling Manager

Job Summary

The Medical Scheduling Manager is responsible for organizing and directing the daily activities related to the call center's operation.

Key Responsibilities

• Acting as an information source and answering the Medical Schedulers' questions, assigning tasks, following up, and giving instructions as needed.
• Attending to, following up, and resolving customer complaints and questions.
• Ensuring that the team members acquire the appropriate support and training to apply the best skills and knowledge on the job.
• Carrying out performance measurements, monitoring, and evaluation of all Medical Schedulers to improve efficiency.
• Compiling and maintaining lists of on-call and key schedules and personnel and ensuring that the Medical Schedulers can use all lists as required.
• Updating databases, organizing activities related to maintenance and repair of equipment, ordering supplies and materials.
• Preparing and directing schedules, monitoring attendance of Medical Schedulers; scheduling breaks and shifts as necessary.
• Communicating solutions, successes, and opportunities to the Director of Operations.
• Practicing and ensuring compliance with all True Health's policies and procedures.
• Ability to work well with people
• Ability to work under pressure
• Contributes to achievement of company objectives
• Travel as necessary using personal vehicle (must maintain current auto insurance at own expense)
• Other responsibilities as assigned

Essential Functions

• Problem Solving
• Customer Service
• Verbal Communication
• Leadership
• Professional Judgement
• Quality Control
• Initiative
• Administration/Operations
• Managerial Skills

Minimum Qualifications

• Education:
  • Bachelor's degree or higher from an accredited college or university, Preferred or related field with two (2) years of public health/community development experience
  • High School Diploma or equivalent, Required
• Experience:
  • Proficiency in Microsoft Office (Ex. Word, Excel, Outlook, PowerPoint)
  • Minimum of 2 years of professional experience working in customer service, Preferred
  • Bilingual in English, Spanish, or Creole, Preferred
• Licenses or Certifications:Not Applicable