Medical Scheduling Specialist (EMR & HIPAA)

The Christ Hospital Health Network; Mason (OH); On-site; USD 30,000 - 42,000; Full time

Job summary

The Christ Hospital Health Network in Ohio seeks an experienced Front Desk/Medical Office Clerk to support daily patient and physician scheduling, manage the EMR workflow, and ensure smooth registration and payment processing.

Responsibilities include answering calls, directing staff, greeting visitors, verifying insurance, collecting co-pays, updating patient information, and maintaining front desk cleanliness while staying compliant with HIPAA.

Qualifications

• One to three years' experience in Customer Service required.
• Medical office experience and 1-year prior scheduling experience preferred.
• Must pass skills assessment tests and have strong communication skills.
• Knowledge of health insurance rules and HIPAA privacy requirements.
• Ability to multi-task and maintain confidentiality.

Responsibilities

• Answers telephone and directs calls to appropriate staff.
• Manages the physician's outlook calendar as needed.
• Greets visitors and patients and completes full registration when necessary.
• Collects co-pays and outstanding balances; updates patient information and signatures.
• Verifies referrals and performs pre-certifications as appropriate.
• Maintains front desk area and handles various administrative tasks.

Skills

Customer service

Multi-tasking

Confidentiality

Phone handling

Communication skills

Scheduling

HIPAA

Education

High School Diploma

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

EMR systems

Office copier/fax

Job description

The Christ Hospital Health Network in Ohio seeks an experienced Front Desk/Medical Office Clerk to support daily patient and physician scheduling, manage the EMR workflow, and ensure smooth registration and payment processing.

Responsibilities include answering calls, directing staff, greeting visitors, verifying insurance, collecting co-pays, updating patient information, and maintaining front desk cleanliness while staying compliant with HIPAA.