Medical Scheduling & Patient Support Specialist

US-Department-of-Veterans-Affair; Long Beach (CA); On-site; USD 42,000 - 56,000; Full time

Job summary

The VA Long Beach Health Care System is recruiting for Medical Support Assistant positions across clinic, primary care, specialty care, mental health, or call center settings. Applicants must meet basic VA requirements and GS-5 qualifications, including U.S. citizenship and English proficiency.

Roles involve patient support, scheduling, and data entry in EHR systems. Selected candidates may be placed based on healthcare group needs, with assignments in various departments.

Qualifications

• United States Citizenship required or compliant under VA policy.
• English language proficiency required in speaking and writing.
• GS-5 level requires either 1 year of experience at GS-4 or 2 years education above high school or an equivalent combination.
• Foreign education must be evaluated for U.S. equivalence if applicable.

Responsibilities

• Enter, modify, and retrieve sensitive medical information in electronic health records and scheduling systems.
• Schedule medical appointments in a clinical setting.
• Communicate effectively with patients, staff, and external customers.
• Provide patient support and refer to appropriate staff to resolve concerns.

Skills

Medical terminology

Customer service

EHR systems

Appointment scheduling

Independent work

Professional communication

Education

Two years education above High School

Job description

The VA Long Beach Health Care System is recruiting for Medical Support Assistant positions across clinic, primary care, specialty care, mental health, or call center settings. Applicants must meet basic VA requirements and GS-5 qualifications, including U.S. citizenship and English proficiency.

Roles involve patient support, scheduling, and data entry in EHR systems. Selected candidates may be placed based on healthcare group needs, with assignments in various departments.