Lead Medical Support Assistant

Veterans Health Administration; Columbia Township (MO); On-site; USD 48,000 - 58,000; Full time

Job summary

Veterans Health Administration seeks a candidate for a GS-7 level scheduling/clinic coordination role. The successful applicant will work across multiple clinics, coordinating access to care and collaborating with an interdisciplinary team to improve patient flow and outcomes.

No prior experience is required, but candidates must meet basic federal hiring requirements and English proficiency. This is a full-time position based in a VA facility in Missouri, with standard federal employment

Qualifications

• US citizenship required.
• Proficiency in spoken and written English.
• High school diploma or GED.

Responsibilities

• Coordinate scheduling and workflow across multiple clinics.
• Communicate with interdisciplinary care team to optimize access to care.
• Organize work, set priorities, and manage staff workload to meet deadlines.
• Provide staff development and training and monitor performance.

Job description

OUR MISSION: To fulfill President Lincoln's promise "To care for those who have served in our nation's military and for their families, caregivers, and survivors" - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate whole health care to Veterans?

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements: United States Citizenship: Be a citizen of the United States (U.S.). Non-citizens may be appointed when it is not possible to recruit qualified citizens according to 38 U.S.C. § 7407(a). Experience. No experience required. Education. High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education. Licensure/Certification/Registration. None Physical Requirements. See VA Directive and Handbook 5019, Employee Occupational Health Service for requirements. English Language Proficiency. Candidates must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403(f). May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Grade Determinations: GS-7 Experience. One year of creditable experience equivalent to the next lower grade. AND Knowledge, Skills, and Abilities (KSAs). In addition to the experience above, the candidate must demonstrate the following KSAs: (a) Advanced knowledge of medical terminology and a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or community. (b) Skill in communicating with individuals to obtain the desired effect and coordinating with a variety of interdisciplinary care team staff (c) Ability to utilize numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting. (d) Ability to organize work, set priorities, and delegate tasks/responsibilities in order to meet deadlines. (e) Ability to provide staff development and training. (f) Ability to manage staffing requirements, manage workflow priorities, and adjust the flow of work to meet team and patient needs. This includes the ability to follow-up on pending issues and demonstrate an understanding of the impact of incomplete work across multiple clinics. Preferred Experience: Scheduling Experience. Current scheduling keys. Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/. The full performance level of this vacancy is GS-7. Physical Requirements: See VA Directive and Handbook 5019, Employee Occupational Health Service for requirements.