Advanced Medical Support Assistant - Patient Care & Scheduling

U.S. Department of Veterans Affairs; Los Angeles (CA); On-site; USD 42,000 - 63,000; Full time

Job summary

The U.S. Department of Veterans Affairs is seeking five Advanced Medical Support Assistants for the WLA Outpatient Clinic in Los Angeles. The role emphasizes patient-focused administrative support across multiple clinics and coordination of appointment scheduling, records, and communications.

Ideal candidates have at least six months of clerical or customer service experience and can navigate medical terminology and VA policies. This is an on-site position with occasional after-hours needs.

Qualifications

• Six months experience of clerical - office - customer service - or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position OR - Education
• One year above high school OR - Experience/Education Combination
• Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable
• Grandfathering Provision
• All MSAs employed in VHA in this occupation on the effective date of this qualification standard are considered to have met all qualification requirements

Responsibilities

• Coordinate information and actions related to patient care and services; scheduling patient appointments per national directives and local procedures
• Answer multiline phone systems and retrieve voicemails to determine actions
• Interview patients for appointments; refer to other clinics as required
• Provide information to resolve complaints; interact with customers in person, by phone, and in writing
• Review and document medical records; verify demographics and insurance information
• Run administrative reports for the clinical team and coordinate coverage for clinics
• Coordinate releases of information to support direct patient care needs
• Work weekends and holidays as needed

Skills

Customer service

Communication skills

Interpersonal skills

Scheduling

Problem solving

Job description

The U.S. Department of Veterans Affairs is seeking five Advanced Medical Support Assistants for the WLA Outpatient Clinic in Los Angeles. The role emphasizes patient-focused administrative support across multiple clinics and coordination of appointment scheduling, records, and communications.

Ideal candidates have at least six months of clerical or customer service experience and can navigate medical terminology and VA policies. This is an on-site position with occasional after-hours needs.