Medical Scheduling & Care Coordination Assistant

Veterans Health Administration; Boston (MA); On-site; USD 42,000 - 60,000; Full time

Job summary

The Veterans Health Administration (VA Boston Healthcare System) invites applications for the Medical Support Assistant (Advanced) GS-06 on the Jamaica Plain campus. Most shifts are during the day, but evenings, nights, weekends and holidays may be required to cover patient volume and staffing needs.

This full-time position requires US citizenship, English proficiency, and a high school diploma (or GED). The role focuses on scheduling, access to care, and supporting clinicians and patients

Qualifications

• One (1) year of experience equivalent to GS-05.
• Experience includes scheduling a high volume of appointments.
• High level customer service skills evidenced by daily interaction with clinicians, patients, families and coworkers.
• Experience with specific clinic scheduling programs or software used in a clinic or hospital.

Skills

Team collaboration

Priority setting

Effective communication

Care access knowledge

Policy awareness

Medical terminology

Education

High school diploma

GED equivalency certificate

State education proficiency certificate

Job description

The Veterans Health Administration (VA Boston Healthcare System) invites applications for the Medical Support Assistant (Advanced) GS-06 on the Jamaica Plain campus. Most shifts are during the day, but evenings, nights, weekends and holidays may be required to cover patient volume and staffing needs.

This full-time position requires US citizenship, English proficiency, and a high school diploma (or GED). The role focuses on scheduling, access to care, and supporting clinicians and patients