Medical Support Assistant (Scheduling Support)

US-Department-of-Veterans-Affair; Shorewood Hills (WI); On-site; USD 40,000 - 60,000; Full time

Job summary

The incumbent serves as a Medical Support Assistant in the Scheduling Support Section within the Chief of Staff Office at the Madison VA Hospital and Clinics in Madison, WI. This role involves entering and updating patient information, scheduling appointments, and maintaining medical records to support inpatient and outpatient care.

GS-5 level requires the ability to work independently, communicate effectively with staff and patients, and provide high-quality patient support. U.S.

Qualifications

• Candidates must meet the basic requirements: U.S. citizenship and English proficiency.
• Education: high school diploma or equivalent.
• No experience required at GS-5; demonstrates ability to handle patient information and scheduling duties.

Responsibilities

• Enter, modify, and retrieve patient data in scheduling and health record systems.
• Coordinate patient appointments and medical services.
• Maintain medical charts and administrative records.
• Interact with internal and external customers professionally.

Skills

Computer systems usage

Medical terminology

Appointment scheduling

Independent work

Communication skills

Customer service

Education

High school diploma or GED

Tools

Electronic Health Records

Job description

The incumbent serves as a Medical Support Assistant in the Scheduling Support Section within the Chief of Staff Office at the Madison VA Hospital and Clinics in Madison, WI. Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements

US Citizenship is required. Be a citizen of the United States (U.S.). Non-citizens may be appointed when it is not possible to recruit qualified citizens according to 38 U.S.C. § 7407(a).

ENGLISH: Candidates must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403(f).

EXPERIENCE: No experience required.

EDUCATION: High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education.

IN ADDITION TO MEETING THE BASIC REQUIREMENTS LISTED ABOVE, YOU MUST MEET THE GRADE REQUIREMENT BELOW TO QUALIFY FOR THIS POSITION.

GS-5 -

This is the full performance level for MSAs. At this level, the MSA is expected to independently perform a full range of duties related to the delivery of healthcare services in an inpatient or outpatient setting.

Experience: One year of experience equivalent to the GS-4 grade level that equips you with the particular knowledge, skills, and abilities to perform successfully the duties of this position. At this grade level, experience consists of: interacting with internal and external customers; establishing and maintaining medical outpatient and inpatient charts as well as administrative records; verifying third party insurance and updating insurance information in automated systems; obtaining medical information from patients; coordinating information and actions related to patient care and services; and scheduling appointments

OR

Education: Two years of education above high school. (TRANSCRIPTS REQUIRED).

AND

Demonstrated Knowledge, Skills and Abilities

1. Ability to operate computerized programs and systems in order to enter, modify, and retrieve sensitive medical and patient identifying information into or from electron health records, scheduling systems, and/or reports.
2. Advanced knowledge of medical terminology specific to understand medical diagnosis and procedures sufficient to communicate clinical staff instructions to patients.
3. Ability to schedule medical appointments in a clinical setting.
4. Ability to work independently in the accomplishment of a wide variety of duties performing patient support work.
5. Ability to communicate effectively and professionally in person, electronically, and/or by telephone, with internal and external customers.
6. Skill in customer service with the ability to identify customer concerns, and refer to the appropriate staff, as necessary, to ensure a satisfactory resolution.

Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.

The full performance level of this vacancy is GS-05.

Physical Requirements

MSA performs work on Inpatient wards, located throughout the FHCC, including, but not limited to: Community Living Center (CLC), Medical Unit, Surgical Unit, Intensive Care Unit (ICU), Domiciliary, Mental Health Units (Acute, Geriatric Psych, and Substance Abuse). The work is mainly sedentary but requires some bending, walking, standing, and the carrying of such things as VA and DOD patient records, light sterile supplies, and letter mail.