Supervisory Medical Support Assistant

U.S. Department of Veterans Affairs; Madison (WI); On-site; USD 60,000 - 90,000; Full time

Job summary

The U.S. Department of Veterans Affairs is seeking a Supervisory Medical Support Assistant (MSA) to plan and direct scheduling functions and administrative support for Medical Support Assistants in the Scheduling Support Section across Madison, WI facilities and Community Based Outpatient Clinics in Madison West Annex, East Clinic, Baraboo, Beaver Dam, Janesville, Rockford IL, and related sites.

You will provide daily oversight to subordinate staff and ensure effective clerical support through

Responsibilities

• Duties include planning and directing scheduling and administrative support for Medical Support Assistants in the Scheduling Support Section.
• Provide daily oversight and supervision to subordinate clerical staff.
• Apply management tools and techniques such as workload counts, audits, surveys, reporting and work simplification ideas.

Job description

The Supervisory MSA plans and directs scheduling functions and administrative support for Medical Support Assistants assigned to the Scheduling Support Section at the Madison VA Hospital and Clinics in Madison, WI or one of its Community Based Outpatient Clinics located at the Madison West Annex location, East Clinic, or the Baraboo, Beaver Dam, Janesville, WI, or Freeport, and Rockford, IL Outpatient Clinics.

Duties

The Supervisory MSA plans and directs scheduling functions and administrative support for Medical Support Assistants assigned to the Scheduling Support Section at the Madison VA Hospital and Clinics in Madison, WI or one of its Community Based Outpatient Clinics located at the Madison West Annex location, East Clinic, or the Baraboo, Beaver Dam, Janesville, WI, or Freeport, and Rockford, IL Outpatient Clinics. You will provide daily oversight and supervision to subordinate employees and is responsible for the effectiveness of the clerical support staff which requires application of diverse management tools and techniques such as workload counts, audits, job procedure analysis, surveys, statistical reporting, work simplification ideas and systematic reviews. Duties include but are not limited to:

Requirements