Advanced Medical Support Assistant: Patient Care & Scheduling

U.S. Department of Veterans Affairs; City of Syracuse (NY); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Paid Time Off

Parental Leave

Federal health insurance

Job summary

The Syracuse VA Medical Center, part of the U.S. Department of Veterans Affairs, is seeking an Advanced Medical Support Assistant (GS-6) in the Business Office.

This role supports patient access, scheduling, and documentation across clinics using the electronic medical record system within an interdisciplinary care team. Responsibilities include processing patient information, coordinating follow-up care, and maintaining accurate records.

Qualifications

• Citizenship: United States citizen.
• Six months clerical/office/customer service/administrative experience.
• One year above high school or equivalent combination.
• At GS-06 level eligibility criteria apply.

Responsibilities

• Receives and relays telephone messages and directs patients to appropriate areas.
• Checks patients in and out from appointments and schedules clinic visits.
• Sets up clinic paperwork and processes faxes, scanning, and printing.
• Maintains patient records and coordinates care with the team.
• Assists with communications during patient care transitions.

Skills

Customer service

Administrative work

Education

One year above high school

Tools

Electronic Medical Record System

Job description

The Syracuse VA Medical Center, part of the U.S. Department of Veterans Affairs, is seeking an Advanced Medical Support Assistant (GS-6) in the Business Office.

This role supports patient access, scheduling, and documentation across clinics using the electronic medical record system within an interdisciplinary care team. Responsibilities include processing patient information, coordinating follow-up care, and maintaining accurate records.