Senior Medical Scheduling & Support Specialist

U.S. Department of Veterans Affairs; Indianapolis (IN); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Paid time off

Federal benefits

Job summary

U.S. Department of Veterans Affairs in Indianapolis seeks an Advanced Medical Support Assistant to support physicians, PAs, nurses, and other clinicians by handling scheduling, patient flow, and administrative duties.

The A/MSA will serve as a key member of the patient care team, advising on access to care and coordinating care delivery across disciplines. The role requires advanced healthcare process knowledge, strong KSAs, and the ability to communicate effectively with internal and external

Qualifications

• U.S. citizenship is required. Non-citizens may be appointed under 38 U.S.C.
• High school diploma or GED or equivalent
• One year of creditable experience at GS-5 level or higher
• Demonstrated KSAs: healthcare process knowledge, care coordination, and strong communication
• Advanced medical terminology knowledge for clinical language
• Ability to collaborate with a wide range of clinicians to meet patient care goals
• Ability to set priorities, organize work, and meet deadlines
• Ability to communicate effectively in writing, verbally, and electronically

Responsibilities

• Manage scheduling for patients across interdisciplinary teams
• Enter and update no-show information and prepare for clinic visits
• Verify and update demographics and insurance information
• Process records from outside care and obtain copies of DD214 when needed
• Use VA scheduling software (ISS, VS GUI, Virtual Care Manager) to book appointments
• Adhere to scheduling protocols and reflect appointments in CPRS
• Call patients 24 hours in advance to remind them of appointments
• Verify demographic and eligibility data in computer systems
• Provide cross coverage and support for environment of care tasks

Skills

Interdisciplinary coordination

Policy and procedures knowledge

Medical terminology

Communication

Time management

Reporting and data presentation

Education

High school diploma or GED

1 year creditable experience (GS-5)

Tools

VA scheduling software

Electronic Health Record (EHR)

ISS

CPRS

Virtual Care Manager

Job description

U.S. Department of Veterans Affairs in Indianapolis seeks an Advanced Medical Support Assistant to support physicians, PAs, nurses, and other clinicians by handling scheduling, patient flow, and administrative duties.

The A/MSA will serve as a key member of the patient care team, advising on access to care and coordinating care delivery across disciplines. The role requires advanced healthcare process knowledge, strong KSAs, and the ability to communicate effectively with internal and external