Medical Scheduling Coordinator - Phone Desk, In-Person

US Oncology Network-wide Career Opportunities; Norfolk (VA); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

M/D/V

Life Insurance

401(k)

Job summary

Virginia Oncology Associates in Norfolk seeks a Phone Scheduler to support all offices from our Centralized Operations center. This full-time, in-person role requires receptionist experience and proficiency with Microsoft Office.

You will handle scheduling calls, book and adjust patient appointments, and help ensure smooth clinic operations. The position emphasizes confidentiality and HIPAA compliance, with pay and benefits based on experience.

Qualifications

• Receptionist or office experience required.
• Medical office experience strongly preferred.
• Proficiency with computer systems and Microsoft Office (Outlook, Word, Excel) required.
• High school diploma or equivalent.
• Willing to travel to other office locations as needed.

Responsibilities

• Handle incoming scheduling calls as primary operator.
• Schedule, cancel, and reschedule patient appointments.
• Monitor scheduling voicemail and contact patients for scheduling.
• Coordinate scheduling for specific providers.
• Maintain confidentiality in accordance with HIPAA.

Skills

Receptionist experience

Medical office experience

Microsoft Office

High school diploma

Travel willingness

Education

High school diploma or equivalent

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Virginia Oncology Associates in Norfolk seeks a Phone Scheduler to support all offices from our Centralized Operations center. This full-time, in-person role requires receptionist experience and proficiency with Microsoft Office.

You will handle scheduling calls, book and adjust patient appointments, and help ensure smooth clinic operations. The position emphasizes confidentiality and HIPAA compliance, with pay and benefits based on experience.