Telephone Operator

US Oncology Network-wide Career Opportunities; Norfolk (VA); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

M/D/V

Life Insurance

401(k)

Job summary

Virginia Oncology Associates in Norfolk seeks a Phone Scheduler to support all offices from our Centralized Operations center. This full-time, in-person role requires receptionist experience and proficiency with Microsoft Office.

You will handle scheduling calls, book and adjust patient appointments, and help ensure smooth clinic operations. The position emphasizes confidentiality and HIPAA compliance, with pay and benefits based on experience.

Qualifications

• Receptionist or office experience required.
• Medical office experience strongly preferred.
• Proficiency with computer systems and Microsoft Office (Outlook, Word, Excel) required.
• High school diploma or equivalent.
• Willing to travel to other office locations as needed.

Responsibilities

• Handle incoming scheduling calls as primary operator.
• Schedule, cancel, and reschedule patient appointments.
• Monitor scheduling voicemail and contact patients for scheduling.
• Coordinate scheduling for specific providers.
• Maintain confidentiality in accordance with HIPAA.

Skills

Receptionist experience

Medical office experience

Microsoft Office

High school diploma

Travel willingness

Education

High school diploma or equivalent

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Overview

Virginia Oncology Associates, the largest group of medical professionals in Hampton Roads and Northeast North Carolina devoted exclusively to cancer care and blood disorders, has an exciting opportunity for a Phone scheduler to support all of our offices based out of our Centralized Operations office located in Norfolk.

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Employment Type: Full-Time, In-Person

Benefits: M/D/V, Life Ins., 401(k)

Compensation Range: $17.10/hr - $21.05/hr

Actual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.

Responsibilities

• Primary operators for Incoming Scheduling Calls
• Representative of BCC, Ches, HV, Obici, PA offices
• Cancel, reschedule and schedule appointments as requested by Patients and Clinical Teams
• Monitor scheduling voice mail and contact patients for scheduling
• Direct responsibility for scheduling for specific providers
• Monitor and schedule from Order que for specific providers
• Monitor and schedule from bump list for specific providers
• Oversight of Practice Appt Reminder Responses; contact patients who select cancel or reschedule prior to appt date
• Adheres to confidentiality, state, federal, and HIPPA laws and guidelines with regards to patient's records
• Other duties as requested or assigned

Qualifications

• Receptionist or office experience required
• Medical office experience strongly preferred
• Proficiency with computer systems and MicroSoft (Outlook, Office Word, and Excel) required
• High school diploma or equivalent
• Must be able and willing to travel to other office locations as needed

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require sitting for long periods of time, stooping and bending/stretching for files and supplies. Requires occasional lifting of files or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier and other office equipment. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment. Involves high levels of contact with patients and public.