Oncology Clinic Patient Services & Scheduling Coordinator

US Oncology Network-wide Career Opportunities; Norfolk (VA); On-site; USD 24,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

Life Insurance

401(k)

Job summary

Virginia Oncology Associates in Virginia Beach is seeking a Patient Services Coordinator to greet patients, collect forms and insurance details, and help schedule follow-up visits in a fast-paced oncology clinic. You will handle check-in/check-out, collect co-pays, and maintain accurate patient demographics while ensuring confidentiality and HIPAA compliance.

This full‑time, in‑person role requires strong computer skills (Outlook, Word, Excel) and a background in medical office work; travel to

Qualifications

• Receptionist or office experience preferred
• 3 years of medical office experience with scheduling background in a busy practice strongly preferred
• Proficiency with computer systems and Microsoft Outlook, Word, and Excel required
• High school diploma or equivalent
• Must be willing to travel to other office locations if needed

Responsibilities

• Greets patients and visitors to the clinic in a prompt, courteous and professional manner. Checks in patients and informs clinical staff of patient arrival.
• Provides and explains paperwork for the patient to complete prior to examination. Collects, proofs for completeness, and files patient forms. Updates demographics and insurance information in the system. Collects co-pays and balances; provides receipt.
• Answers, screens, and responds to routine questions, routes to appropriate personnel, or take thorough messages. Pages clinic personnel as appropriate. Communicates messages in an accurate and timely manner according to procedures.
• Checks patients out after examination. Schedules returning appointments in accordance with physician and/or office guidelines. Provides patients with appointment details such as time, location, directions, instruction sheets, and other details.
• Records patient cancellations and missed appointments; reschedules appointments. Notifies appropriate staff of the cancellation and makes note in patient chart
• Provides general administrative support by filing charts and forms. Maintains lobby area in a neat and orderly manner. Maintains a legible supply of forms and appropriate office supplies required for daily activities.
• Adheres to confidentiality, state, federal, and HIPPA laws and guidelines with regards to patient's records.
• Other duties as requested or assigned.

Skills

Scheduling

Medical office

MS Office

Phone skills

High school diploma

Education

High school diploma or equivalent

Tools

Outlook

Word

Excel

Job description

Virginia Oncology Associates in Virginia Beach is seeking a Patient Services Coordinator to greet patients, collect forms and insurance details, and help schedule follow-up visits in a fast-paced oncology clinic. You will handle check-in/check-out, collect co-pays, and maintain accurate patient demographics while ensuring confidentiality and HIPAA compliance.

This full‑time, in‑person role requires strong computer skills (Outlook, Word, Excel) and a background in medical office work; travel to