Medical Scheduling Specialist

The US Oncology Network; Norfolk (VA); On-site; USD 24,000 - 29,000; Full time

Job summary

The US Oncology Network in Norfolk is seeking a Phone Scheduler to support all offices from our Centralized Operations office. This full-time, in-person role handles scheduling for patients and clinical teams, manages inbound calls, and ensures timely appointment coordination across sites.

Ideal candidates have receptionist or office experience, medical office exposure, and solid computer skills with Outlook, Word and Excel.

Qualifications

• Receptionist or office experience required.
• Medical office experience strongly preferred.
• Proficiency with Microsoft Outlook, Word, and Excel.
• High school diploma or equivalent.
• Must be able and willing to travel to other office locations as needed.

Responsibilities

• Primary operators for Incoming Scheduling Calls
• Representative of BCC, Ches, HV, Obici, PA offices
• Cancel, reschedule and schedule appointments as requested by Patients and Clinical Teams
• Monitor scheduling voice mail and contact patients for scheduling
• Direct responsibility for scheduling for specific providers
• Monitor and schedule from Order que for specific providers
• Monitor and schedule from bump list for specific providers
• Oversight of Practice Appt Reminder Responses; contact patients who select cancel or reschedule prior to appt date
• Adheres to confidentiality, state, federal, and HIPPA laws and guidelines with regards to patient’s records
• Other duties as requested or assigned

Skills

Receptionist experience

Office experience

Proficiency with Microsoft Outlook

Proficiency with Microsoft Word

Proficiency with Microsoft Excel

Communication skills

Travel willingness

Education

High school diploma or equivalent

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

The US Oncology Network in Norfolk is seeking a Phone Scheduler to support all offices from our Centralized Operations office. This full-time, in-person role handles scheduling for patients and clinical teams, manages inbound calls, and ensures timely appointment coordination across sites.

Ideal candidates have receptionist or office experience, medical office exposure, and solid computer skills with Outlook, Word and Excel.