Lead Medical Support Assistant - Clinic Access & Coordination

US-Department-of-Veterans-Affair; Minneapolis (MN); On-site; USD 52,000 - 62,000; Full time

Job summary

The Minneapolis VA Health Care System is seeking a Lead Medical Support Assistant (GS-7) in its Specialty Care service line. The role focuses on administrative patient support, advanced scheduling, and coordinating across multiple clinics with a strong emphasis on access to care.

The successful candidate will demonstrate MSA knowledge, ability to manage workflow, and provide staff development and training to ensure efficient patient processing and exceptional customer service.

Qualifications

• GS-7 Lead MSA requires 1 year of creditable experience at the GS-6 grade level.
• Experience with advanced clinic access and multi-clinic flow processes.
• Ability to organize work, set priorities, and delegate tasks to meet deadlines.

Responsibilities

• Lead duties: coordinate Advanced MSA assignments and workflow across an interdisciplinary unit.
• Ensure accurate and timely scheduling of appointments and proper staffing coverage.
• Provide guidance on policy changes and train staff in MSA responsibilities.

Skills

MSA practices

Interdisciplinary communication

Advanced patient systems

Work prioritization

Staff development

Staffing coordination

Education

High school diploma

Job description

The Minneapolis VA Health Care System is seeking a Lead Medical Support Assistant (GS-7) in its Specialty Care service line. The role focuses on administrative patient support, advanced scheduling, and coordinating across multiple clinics with a strong emphasis on access to care.

The successful candidate will demonstrate MSA knowledge, ability to manage workflow, and provide staff development and training to ensure efficient patient processing and exceptional customer service.