Medical Support Assistant: Scheduling & Coordination

US-Department-of-Veterans-Affair; Edisonville (PA); On-site; USD 40,000 - 58,000; Full time

Job summary

The Lebanon VA Medical Center in Lebanon, PA, seeks a Medical Support Assistant (Advanced), GS-06, to provide administrative support across Primary Care. You will assist physicians, physician assistants, ARNPs, nurses, and other staff, coordinating appointments and communications.

Duties include greeting patients, scheduling, updating demographics and insurance, handling transfers, and supporting clinical workflows in a busy office setting.

Qualifications

• US citizenship required; non-citizens may be appointed per VA policy.
• High school diploma, GED, or state/provincial Education equivalency.
• English proficiency in speaking and writing is required.
• Experience: One year at GS-5 level or equivalent is required for advancement.

Responsibilities

• Provide administrative support to physicians, physician assistants, ARNPs, nurses, dietitians, social workers and staff in Primary Care.
• Schedule and coordinate patient appointments, verify information, and relay messages.
• Assist with patient check-in, demographics, insurance information, and transfers as needed.
• Support clinic workflows and multi-disciplinary coordination to ensure timely patient care.

Skills

Collaboration with clinicians

Prioritization & organization

Communication (verbal & written)

Healthcare process knowledge

Policies & procedures knowledge

Medical terminology

Education

High school diploma / GED

Job description

The Lebanon VA Medical Center in Lebanon, PA, seeks a Medical Support Assistant (Advanced), GS-06, to provide administrative support across Primary Care. You will assist physicians, physician assistants, ARNPs, nurses, and other staff, coordinating appointments and communications.

Duties include greeting patients, scheduling, updating demographics and insurance, handling transfers, and supporting clinical workflows in a busy office setting.