Medical Scheduler - Front Office & Patient Access

City of Hope; Columbia (MD); On-site; USD 21,000 - 32,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

Maryland Oncology Hematology is seeking a front office professional to support daily clinic operations. You will answer calls, schedule patients, and manage referrals and authorizations within the EMR system.

The role requires a high school diploma, 0–3 years of medical office experience, and strong communication skills. Proficiency in Microsoft Office and knowledge of medical terminology are a plus. Join a patient-focused team with growth opportunities.

Qualifications

• High school diploma or equivalent required.
• Entry-level position requiring 0–3 years of experience, preferably in a medical office setting.
• Knowledge of medical terminology and coding a plus.
• Must have excellent written and verbal communication skills.
• Proficiency in Microsoft Office (Outlook, Word, Excel) required.

Responsibilities

• Answers all incoming calls; assesses callers’ needs and directs to appropriate personnel. Pages clinic personnel as appropriate. Obtains and communicates messages accurately and promptly.
• Schedules new patients, referrals, and returning patients in the computer system in accordance with physician and office guidelines. For new or referred patients, sets up records with appropriate documentation and coding. Cancels/reschedules appointments according to physician schedule changes and notifies appropriate personnel.
• Obtains and enters all insurance authorizations and correspondence relating to referrals in patient charts and/or electronic medical records (EMR).
• Collects co-pays, deductibles, and other out-of-pocket amounts at time of visit.
• Maintains primary office scheduling template containing physician meetings, satellite schedules, rounding, and call coverage.
• Arranges for patients to have financial counseling as needed.
• Demonstrates an understanding of patient confidentiality to protect the patient and practice.
• Follows policies and procedures to contribute to the efficiency of the front office. Covers for other front office functions as requested.
• Prepares correspondence, memos, forms, and other documents as requested by supervisor.
• May schedule outpatient appointments, tests, surgeries, and hospital admissions upon request. Obtains necessary pre-certifications as required.
• May communicate with patients about scheduled procedures or tests, including preparation requirements, and gather necessary information.
• May be responsible for follow-up on pre-operative tests to ensure clearance for surgical procedures and communicate with physicians and patients if additional testing is required.
• May schedule post-operative follow-up appointments with physicians.
• Where applicable, demonstrates a basic understanding of medical terminology for tests and procedures, including coding and ability to look up codes specific to diagnosis, surgery, and scheduling.

Skills

Communication skills

Microsoft Office

Medical terminology knowledge

Education

High school diploma or equivalent

Job description

Maryland Oncology Hematology is seeking a front office professional to support daily clinic operations. You will answer calls, schedule patients, and manage referrals and authorizations within the EMR system.

The role requires a high school diploma, 0–3 years of medical office experience, and strong communication skills. Proficiency in Microsoft Office and knowledge of medical terminology are a plus. Join a patient-focused team with growth opportunities.