MEDICAL SCHEDULER

University of Texas Rio Grande Valley; McAllen (TX); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking institution as a Medical Scheduler, where you'll play a crucial role in coordinating patient appointments and ensuring seamless communication between healthcare professionals and patients. This position involves managing appointment schedules, maintaining patient records, and providing exceptional customer service. With a focus on patient care, you'll work in a dynamic healthcare environment that values organization and effective communication. If you're passionate about making a difference in the healthcare field and thrive in a supportive team, this opportunity is perfect for you.

Qualifications

• 3 years experience in healthcare scheduling or 1 year with an Associate degree.
• Strong organizational and communication skills are essential.

Responsibilities

• Schedule and coordinate patient appointments for oncology.
• Document patient information in electronic medical records.

Skills

Healthcare Scheduling

Communication Skills

Organizational Skills

Customer Service

Education

High School Diploma

Associate Degree in Business

Tools

Electronic Medical Records (EMR)

Standard Office Equipment

Job description

Office Location
The University of Texas Rio Grande Valley
1201 W. University Drive
Human Resources
MASS Building 2 nd Floor
Edinburg, TX 78539

Edinburg: [phone]
Brownsville: [phone]

Office hours:
Monday-Friday
8:00a.m. - 5:00p.m.

Faculty Recruitment:
College of Engineering & Computer Science: [e-mail]

Robert C. Vackar College of Business & Entrepreneurship: [e-mail]

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply for this Job link/button.

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Please see Special Instructions for more details.

Dear Applicant, Human Resources will not be held responsible for redacting any confidential information from the documents you attach with your application. The confidential information includes the following: *Date of Birth *Social Security Number *Gender *Ethnicity/Race Please make sure that you omit this information prior to submission. We are advising that Human Resources will be forwarding your application to the department as per your submission. If you have any questions, please do not hesitate to contact us at [phone] and/or [e-mail].

Position Information

Posting Number

Posting Number SRGV8238

Working Title

Working Title MEDICAL SCHEDULER

Number of Vacancies

Number of Vacancies 1

Location

Department

Department School of Medicine / Medicine and Oncology ISU

FTE

FTE 1.0

FLSA

FLSA Non-Exempt

Scope of Job

To schedule and coordinate patient appointments for the oncology area, including provider visits, diagnostic tests, procedures, and treatments based on provider orders.

Description of Duties

• Accurately schedules patient appointments via patient appointment desk or the schedule orders workqueue; also uses patient communication received via in-basket messaging for coordination of regular and or specialized appointments. Allows for standard or designated turnaround times. Alerts clinical leads of all late add-ons and or cancellations.
• Prepares and maintains daily appointment templates and/or patient records, schedules order workqueues, and in-basket messaging pools.
• Obtains authorizations and/or referrals as needed.
• Coordinates processes and routes all paperwork as required to meet physician and facility requirements.
• Responds to messages and phone calls in a professional and timely manner.
• Documents all patient information in the electronic medical record, including surgical case scheduled. Documents work processes as required.
• Receives and manages multiple telephone calls from internal/external customers, directs calls appropriately in an expedient, courteous and friendly manner, and supervises/trains others to do so.
• Follows standard operating procedures for assigned areas.
• Manages the schedule orders workqueue to ensure timely scheduling of appointments based on expected dates.
• Ensures that scheduling actions needed based on patient appointment reminder responses, are completed daily, or as assigned.
• Assists with all tasks associated with the support of patient care for assigned area.
• Communicates pertinent information regarding specialized, diagnostic, or outside scheduling appointments, and necessary preparations to patients, families, physicians, team members, and other patient care areas in person, by mail, by phone, by online applications, or by in-basket messaging.
• Schedules and coordinates patient appointments for the benefit of the patient, considering factors such as patient demographics, other scheduled appointments, patient preference, etc.
• Schedules orders based on designated procedures defined by leadership; seeks clarification of orders, when needed.
• Maintains knowledge of the CMS list of approved procedures in assigned area as well as the reimbursement table of all managed care contracts.
• Obtains approval for all cases where the procedure, implants or equipment is not covered by contracted or non-contracted insurance payers.
• Performs other duties as assigned.

Supervision Received

General supervision from assigned supervisor.

Supervision Given

Direct supervision of assigned staff.

Required Education

High school diploma or equivalent.

Preferred Education

Associate degree in Business or related from an accredited program/university

Licenses/Certifications

None.

Required Experience

· Three (3) years experience in healthcare scheduling performing related duties, or
· One (1) year of the required experience with Associate degree in Business or related from an accredited program/university.

Preferred Experience

Experience in related clinical environment or multi-specialty physician practice.

Equipment

Use of standard office equipment.

Working Conditions

Needs to be able to successfully perform all required duties. Office/healthcare environment; some travel and weekend work is required. Exerting up to 20 pounds of force frequently, and/or a negligible amount of force constantly to move object. UTRGV is a distributed institution, which requires presence at multiple locations throughout the Rio Grande Valley. Work is performed primarily in a general office environment.

Other

Knowledge of and execution of selected tasks related to patient care are critical. Depending on area of assignment, may require knowledge of infusion medication such as: Chemo, Irons, Injections, outside radiology scheduling. Organized and effective at dealing with several activities simultaneously; strong organizational skills required; ability to prioritize. Protects patient health information ( PHI ) only in accordance with Health Insurance Portability and Accountability Act ( HIPAA ) standards. Excellent verbal and written communication skills. Must be able to effectively interact with health care professionals, students, and patients.

Physical Capabilities

N/A

Employment Category

Employment Category Full-Time

Minimum Salary

Minimum Salary Commensurate with Experience

Posted Salary Commensurate with Experience

Position Available Date

Position Available Date 06/02/2025

Grant Funded Position

Grant Funded Position Yes

EEO Statement

It is the policy of The University of Texas Rio Grande Valley to promote and ensure equal employment opportunities for all individuals without regard to race, color, national origin, sex, age, religion, disability, sexual orientation, gender identity or expression, genetic information or protected veteran status. In accordance with the requirements of Title VII of the Civil Rights Act of 1964, the Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, and the Americans with Disabilities Act of 1990, as amended, our University is committed to comply with all government requirements and ensures non-discrimination in its education programs and activities, including employment. We encourage women, minorities and differently abled persons to apply for employment positions of interest.

Special Instructions to Applicants

Dear Applicant, Human Resources will not be held responsible for redacting any confidential information from the documents you attach with your application. The confidential information includes the following: *Date of Birth *Social Security Number *Gender *Ethnicity/Race Please make sure that you omit this information prior to submission. We are advising that Human Resources will be forwarding your application to the department as per your submission. If you have any questions, please do not hesitate to contact us at [phone] and/or [e-mail].

Additional Information

UTRGV is a distributed location institution and working location is subject to change based on need.

All UTRGV employees are required to have a criminal background check ( CBC ). Incomplete applications will not be considered.

Substitutions to the above requirements must have prior approval from the VP of HR & Talent Development .

Required fields are indicated with an asterisk (*).

• * Are you now, or previously, employed by The University of Texas System or any of its institutions?
  • Yes - I currently am employed by the UT System or its institutions
  • Yes - I have previously been employed by the UT System or its institutions
  • No - I have never been employed by the UT System or its institutions
• Yes
• No
• * Please select your highest level of completed education.
  • 6th grade education
  • 10th grade education
  • High School Diploma or GED
  • Associates Degree, Technical, or Trade School Degree/Certification or 60 Hours of College Hours
  • Bachelors Degree from an accredited university
  • Masters Degree from an accredited university
  • Ph. D. or other terminal degree from an accredited university
  • None of the above
• * Please provide the field of study for your education:

  (Open Ended Question)

• * Please indicate the number of years of work experience you have directly related to the position in which you are applying for:
  • Less than 1 year
  • 1 year
  • 2 years
  • 3 years
  • 4 years
  • 5 years
  • 6 years
  • 7 years
  • 8 years
  • 9 years
  • 10 years
  • Over 10 years
• * Do you meet the minimum requirements for this position?
  • Yes
  • No